operators_manual
– 6 –
Rev. 01/18
What to Do After the Email Notification
After notification from the system, you can use the information from the email and the PACCARSolutions web portal
to do the following:
1. Identify the location of the vehicle and determine which of the three closest dealerships you want to contact.
2. Research the vehicle fault code details.
3. Have the driver perform any of the checks noted in the email.
This information better prepares you to work with a dealership to develop a repair estimate, communicate with the
driver, and schedule an appointment. The primary benefit for both you and your fleet is that advance planning will
make for a faster and more efficient repair.
PACCARSolutions Portal
The web portal is accessed at www.PACCARSolutions.com. It’s a good idea to create a shortcut to the portal on
the desktop of computers that will be used to access it. Also make sure that these computers have Internet Explorer
11.0, or an up-to-date version of Google Chrome or Firefox installed. PACCARSolutions opens to the login screen
shown below. Use the email address and password (case sensitive) that you created when you set up your account.
If you forget your password, clicking the Forgot password link will send a password reset email to the address you
provided. If you are unable to log in, please contact your dealership.
Peterbilt SmartLINQ Manual