operators_manual

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Rev. 01/18
Frequently Asked Questions
Can I delete a user from PACCAR Solutions?
A User cannot be deleted. A user can be edited
and made inactive by unchecking the “Active” box
underneath the email notifications section and saving
the changes.
How do I edit truck information?
Vehicle information is edited by using the following
process. From the left hand menu select the “Vehicles”
menu. Select the stacked three-dot icon next to the
vehicle in the list and then select “Edit Vehicle”.
Why am I getting so many notifications?
If a user is set up to receive All, Derate Active/Warning,
or Derate Active notifications, that user will receive
the respective type of notification that is set for all
vehicles in the fleet. You can also create Vehicle Groups
to limit the number of vehicles you want to receive
notifications for.
Why am I not getting more notifications?
A user may choose to only receive Derate Active/
Warning and Derate Active notifications. If a user is
not receiving the notifications they expect to see,
confirm that the user is set up to receive the proper
notifications or all notifications.
Who should get notifications?
Anyone in the fleet or at your preferred dealership
who would want to know if a truck has a critical fault
generated should be set up to receive notifications.
How can email notification settings be changed?
To change the email notification settings for a user,
you will need to edit the user in the PACCAR Solutions
Portal. The email notification settings are found in the
“Notifications” tab of the user information screen.
How are forgotten passwords handled?
If you forget your password, select the Forgot
password link on the PACCAR Solutions login page,
and the system will send a password reset email to the
address you provided.
Why are trucks not visible on the map?
Be sure that the visibility filters have been turned on. If
that doesn’t solve the issue, contact the selling dealer
for that vehicle for further assistance.
Peterbilt SmartLINQ Manual
PB