User Manual

Renewal Instructions:
Customers whose subscriptions have expired or will expire soon can now renew their SmartLINQ Remote
Diagnostics subscriptions through a two-step process: Customers will need to login to their online account
via the PACCAR Solutions web portal AND call PACCAR Solutions at [phone]. Please refer to the
following step-by-step instructions:
To renew a subscription(s), log in at www.PACCARSolutions.com and
select the “Subscriptions” tab in the left column.
A list of trucks with SmartLINQ Remote Diagnostics subscriptions that
have expired or will be expiring will be displayed. The list is sorted in
order of earliest expiration date and may be filtered by the following
subscription status:
 Expired: Subscription has ended and needs to be renewed to continue
service
 Expiring Now: The subscription will expire in less than 30 days
 Expiring Soon: The subscription will expire in less than 60 days
Customers or dealers will need to call PACCAR Solutions at [phone] to finalize payment for their
subscription(s). The number can also be found on the “Subscriptions” page on the PACCAR Solutions
website. PACCAR Solutions will then walk them through the payment process. The customer or dealer can
select the vehicles they would like to renew in the “Subscriptions” tab before calling PACCAR Solutions, or
they can be guided through the entire process.
A subscribing customer/dealer will receive a notification email at six weeks and two weeks prior to their
vehicles expiring. Expiration dates can also be viewed on the “Subscriptions” tab in PACCAR Solutions.
Dealers and customers both have the ability to see the list of trucks with expiring SmartLINQ Remote
Diagnostics subscriptions and renew those subscriptions through the website.
Pricing:
The price to renew a SmartLINQ Remote Diagnostics subscription is $144 per year per truck.
Orders in the Backlog:
There is no option code impact with this update. Standard change order policy applies to dealer-initiated
changes to orders in the backlog.