User Manual

What Peterbilt trucks are capable of OTA updates?
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Model Year 2017 or new PACCAR MX Engine running EPA 17 software
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An active SmartLINQ
®
Remote Diagnostics subscription
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OTAcapablermwareontruckmodem
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ECUrmwaremustbeOTACapable
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VECU trucks: Must have software version R6 or newer.
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Pre-VECU trucks: Must be updated via DAVIE4 tool to become OTA supported.
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Truckmustcompletetheone-time“Enabling”processpriortoperformingtherstOTAupdate.
What are the benets of doing a software update Over-The-Air?
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Increase Uptime - Follow the SmartCARE Pro-Tips during the “Enabling” process or while installing an OTA update to complete
multiple trucks simultaneously.
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Flexibility - Decide when and where you want to install software updates, without taking up space in your service bay.
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Convenience - Software updates can be downloaded to the truck at any time and are ready for installation when convenient.
What tools are needed for this process?
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See the “What Do I Need” section in the instructions.
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The PACCAR OTA app, the Peterbilt SmartLINQ app and the PACCAR Solutions portal all utilize the same login credentials.
The apps are available on the Apple App Store and on Google Play.
How do I know if a truck has been “Enabled” and is now connected and ready for an OTA Update?
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The PACCAR Solutions web portal and SmartLINQ app identify trucks that are “Not Enabled”. In the “Software” section
of the portal, trucks that need to be “Enabled” are listed as “Not Enabled” or “Unsupported”.
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If the truck is listed as “Unsupported” and it meets the criteria of being capable of OTA Updates, please send an email to
[e-mail].
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If the truck is listed as “Not Enabled”, complete the “Enabling Process”.
How do I know if the “Enabling” process successfully completed?
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In the “Software” section of the PACCAR Solutions portal, the truck status will move from “Not Enabled” to “Up to Date”
or “Update Available”.
How do I know if a truck has a software update available?
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The PACCAR Solutions web portal and SmartLINQ app identify trucks that have a software update available.
In the “Software” section of the portal, trucks with a software update available are listed as “Update Available”.
How do I know if the truck’s modem has a new software downloaded and is ready to install
to the engine?
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In the “Software” section of the PACCAR Solutions portal, the truck status will show “Ready to Install”.
Do I need to be with the truck while performing OTA updates?
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The OTA mobile app does not need to be with the vehicle when performing OTA updates.
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OTA uses two-factor authentication in order to verify that you have the correct truck.
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First, you must have access to the truck in the PACCAR Solutions portal.
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Second, someone at the truck needs to perform two actions during the update – holding the Cruise Control SET switch for
5 seconds to connect to the truck, and turning the key OFF for 15 seconds when the update has completed.
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If desired, these actions can be completed by someone with the app, providing instructions to someone at the truck.
PACCAR OVER
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THE
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AIR UPDATES
FREQUENTLY ASKED QUESTIONS
P8 Rev: 12/2020