User Manual

PERFORMING AN OTA UPDATE
Performing an OTA Software Update is a two-step process:
Step 1 –Download new software to the truck.
Step 2 –Install downloaded software to the engine.
STEP 1 – DOWNLOAD NEW SOFTWARE TO THE TRUCK
The customer will be notied in the PACCAR Solutions portal when a new software update is available.
The truck will appear on the dashboard with “Update Available”.
What do I need?
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The truck receiving the OTA update must have completed the one-time “Enabling” process (described on the previous page).
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PACCAR Solutions Portal (www.PACCARSolutions.com or SmartLINQ mobile app)
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Note: The user for this step must have ADMIN status on the customer’s PACCAR Solutions account.
Process:
Using PACCAR Solutions Portal:
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In the PACCAR Solutions portal dashboard, a Customer Admin will toggle
from “Health” to “Software”.
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In the “Vehicles” section, select the VIN that you want to download a
software update.
•
Select “Initiate Download” to queue the selected truck to receive a
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The status of the selected trucks will move from “Update Available”
to “Pending Download”.
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Within 24 hours, the software will be downloaded to the truck and
the truck’s status will change to “Ready to Install”.
Using SmartLINQ mobile app:
PACCAR OVER
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AIR UPDATES
QUICK REFERENCE GUIDE
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In the SmartLINQ mobile app dashboard, a Customer Admin will toggle
from “Health” to “Software”, then click on “Update Available” status and
select the chassis that they want to download a software update.
Rev: 12/2020
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