operators_manual

Consumer Information
How to Order Replacement Parts
Replacement parts may be obtained from
an authorized dealership. When you order,
it is IMPORTANT that you have the
following information ready:
• Your name and address.
• Serial number of the truck.
• The name of the part you need.
• The name and number of the
component for which the part is
required.
• The quantity of parts you need.
• How you want your order shipped.
National Highway Traffic and Safety
Administration (NHTSA)
If you believe that your vehicle has a
defect, which could cause a crash or could
cause death or personal injury, you should
immediately inform the National Highway
Traffic Safety Administration (NHTSA) in
addition to notifying the vehicle
manufacturer. If NHTSA receives similar
complaints, it may open an investigation,
and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot get involved in individual problems
between you, your dealer, and vehicle
manufacturer. Contacting NHTSA is
possible through telephone, written mail
and email. NHTSA also has a website
where you can input your comments
directly to them on the web. Please use
any of the four ways to contact NHTSA:
Toll Free 888-327-4236 (800-4249153
TTY) 8:00 am to 10:00 pm ET Monday-
Friday
Office of Defects Investigations/CRD
NVS-216 1200 New Jersey Ave SE.
Washington, D.C. 20590
www.safercar.gov
email: [e-mail]
Transport Canada
Canadian customers who wish to report a
safety-related defect to Transport Canada,
Defect Investigations and Recalls, may
telephone the toll free hotline
1-800-333-0510, or contact Transport
Canada by mail at:
Transport Canada, ASFAD Place de Ville
Tower C 330 Sparks Street Ottawa ON
K1A 0N5
For additional road safety information,
please visit the Road Safety website at:
http://www.tc.gc.ca
Related information
Vehicle Identification
Labels
Information explaining the vehicle
identification number location, component,
chassis weight, and tire labels.
Each vehicle completed by Peterbilt Motors
Company uses a Vehicle Identification
Number (VIN) that contains the model year
designation of your vehicle. The practice is
in compliance with 49 CFR 565, Code of
Federal Regulations.
The full, 17-digit VIN is located on the
Weight Rating Data Label. The label is
located on the driver's side door edge or
on the driver's side door frame.
INFORMATION - Consumer Information
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