User Manual

radio frequency interferences, i.e. cordless phones, microwaves, etc. If you are
still having an issue with your Petcube being offline, contact our support team
for further investigation.
13. Petcube is Disconnected in the app
If your Petcube camera status shows as ‘Disconnected’ in the Petcube app, it
usually means that your phone is not connected to the Internet at the moment
or the network you are connected to has certain restrictions. Try to switch to any
other wi-fi network or connect to your camera using cellular data (LTE, 3G).
14. Petcube goes offline / turns off
This issue may occur if you’re using a non-original or a less powerful A/C adapter.
Please make sure to use only 5V / 2A power adapters.
If you’re using the original adapter, but the problem persists, contact our support
team to determine the problem.
15. Petcube Play factory reset instructions
If you have a problem with your Petcube and need to reset it, follow these easy
steps:
First, if you have previously set up your Petcube, open the Petcube App, go to
‘Home’ tab, then select ‘Settings’ and choose ‘Disconnect Camera’. Power up your
Petcube Play, wait 1 minute until it starts up, take a reset pin that came with your
Petcube, find a small hole on the bottom of your Petcube Play, insert the reset
pin into it, hold it down for 8 seconds until the Petcube plays a sound. Release it
and wait until the camera boots up and starts blinking green. Open Petcube app,
go to the ‘Home’ tab, select ‘connect your device’, pick your Petcube from the list