User Manual

your mobile device. To grant access to it, open the ‘Settings’ menu on your
phone, then go to ‘Privacy’ and then ‘Microphone,’ and make sure you have
allowed the Petcube App to use your phone’s mic.
11. Poor video quality or poor network conditions
Video quality is often impacted by router performance. It can improve by placing
Petcube closer to your home Wi-Fi router or by arranging it so there are not any
obstacles between it and your router (i.e. walls, floors, etc.).
For best results, Petcube also requires at least 1 Mbps (2 Mbps is recommended)
Internet connection upload and download speed. If your Internet connection
speed is less than 1 Mbps, we recommend upgrading for the best experience
and highest video quality. To check your internet speed, we recommend
performing a free online speed test. If you are not getting the full speed you
subscribed for, contact your Internet Service Provider.
12. Poor video quality or poor network conditions
If you cannot connect to your Petcube from your smartphone, try the following:
• Make sure that the LED light on the front of your Petcube is steady white.
• If the LED light on the front of your Petcube isn’t steady white, see ‘LED light
notifications’ to determine the issue.
• If your network is secured with a firewall or proxy, please make sure it isn’t
blocking the Petcube.
• Unplug and plug your Petcube back in to reboot it.
Keep in mind that some connection issues may be caused by poor Wi-Fi signal
strength at your home, which can depend on the router range, distance to the
router and obstacles in the way from the camera to the router, such as walls or