User Manual

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19. Petcube Play factory reset instructions
If you have a problem with your Petcube and need to reset it, follow these easy steps.
First, if you have previously set up your Petcube:
1. Open the Petcube app
2. Go to ‘Home’ tab
3. Tap the ‘Settings’ wheel in the upper right corner
4. Choose ‘Disconnect Camera’
5. Power up your Petcube Play, wait 1 minute until it starts up
6. Find a small hole on the bottom of your Petcube Play, insert the reset pin into it,
hold it down for 8 seconds until the Petcube plays a sound and release it
7. Wait until the camera boots up and starts blinking green
8. Open Petcube app
9. Go to the ‘Home’ tab
10. Select ‘Connect your device’
11. Pick your Petcube from the list of options and follow the steps on the screen
20. How to perform a manual firmware update on your Petcube
In order to perform the manual update of your Petcube, please reach out to Petcube
Customer Care Team at petcube.com/support/
21. Stuck on software update screen
If your Petcube is stuck on the software update screen for more than 4 hours and
doesn’t switch to white LED mode (online) it may indicate that the device needs to be
updated manually. In this case, contact Petcube Customer Care Team noting the LED
color on the Petcube and your username in the Petcube application.