User Manual

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your Internet speed, we recommend performing a free online speed test. If you are not
getting the full speed you subscribed for, contact your Internet Service Provider.
16. I can’t connect to my Petcube / Petcube is offline in the app
If you cannot connect to your Petcube from your mobile phone, try the following:
- Make sure that the LED light on the front of your Petcube is steady white. If the LED
light on the front of your Petcube isn’t steady white, see ‘LED light notifications’ to
determine the issue.
In most cases rebooting the Petcube by unplugging and plugging it back in should
help but if you’re facing this issue too often, below are a few ideas why it could be
happening.
1. Your Petcube needs a firmware update. To get the most recent firmware update,
contact our support team at [e-mail]
2. Sometimes the issue may be caused by restrictions of the Wi-Fi network your phone
is connected to, especially if it’s a public or office Wi-Fi. Try to temporarily disable
Wi-Fi on your phone and connect to your Petcube while using mobile data or or
try connecting to other Public Petcube cameras in the feed to make sure it’s not a
network restriction issue.
3. This issue may occur if you’re using a non-original or a less powerful A/C adapter.
Please make sure to use only 5V/2A power adapters.
4. You are using a mesh network or your 5Ghz and 2.4Ghz channels have the same
SSID. It has been observed on multiple occasions that sometimes Petcube cannot
maintain a reliable connection on a mesh network or different network channels
(5Ghz and 2.4Ghz) with the same network name (SSID). It is recommended
to change any of the two channels names to avoid connection issues.
5. It’s possible that Petcube doesn’t have strong Wi-Fi connection.
6. Keep in mind that some connection issues may be caused by poor Wi-Fi signal,
which can depend on the router range, distance to the router and obstacles between
Petcube and router, such as walls or radio frequency interferences. Here are a few