User Manual

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6. Petcube can’t register on your Wi-Fi network
You may see this message when there Petcube cannot receive the IP address
automatically using DHCP. Normally, the router should assign the IP address to your
Petcube automatically but if this didn’t happen, you can enter your router settings
and assign the IP address to your Petcube manually. You can also contact your ISP
or Petcube Customer Care team for help.
7. Petcube can’t establish the cloud connection / No Internet connection
If you get this error message, firstly, make sure you have Internet access on your
Wi-Fi by trying to open a few websites on a few devices. If you have Internet access but
Petcube still can’t be connected, try to reset the device by following these easy steps:
1. First, if you have previously set up your Petcube, open the Petcube app,
go to ‘Home’ tab, then select ‘Settings’ and choose ‘Disconnect Camera’.
2. Power up your Petcube, wait 1 minute until it starts up, find a reset pin that came with
your device, find a small hole at the bottom of your Petcube Play, insert
the reset pin into it, hold it down for 8 seconds until the Petcube plays a sound
and release it.
3. Wait until your Petcube boots up again and starts blinking green.
Open Petcube app, go to the ‘Home’ tab, select ‘Connect your device’, select your
Petcube from the list of options and follow the steps on the screen.
If you have a firewall on your Wi-Fi network or you have a block on some ports, below
is the list of ports that need to be open for Petcube:
1. 67.228.165.226:3335/tcp
2. 67.228.165.226:16384-32384/udp
3. cube_ext_ip:7000-7100/udp (optionally, NAT)
4. 52.0.95.32:443/tcp
5. 34.195.161.50:443/tcp