User Manual

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5. The LED is pulsing yellow and doesn’t turn white after setup
This problem may occur if you have entered an incorrect password for your home
Wi-Fi network during registration. To change it:
1. Open the Petcube app
2. Go to the camera profile
3. Tap the ‘Settings’ wheel in the upper right corner
4. Choose ‘Wi-Fi’
5. Power up your Petcube Play, wait 1 minute until it starts up, find a reset pin that came
with your Petcube, find a small hole on the bottom of your Petcube Play, insert the
reset pin into it, hold it down for 3 seconds until the light changes to pulsing green
and follow the steps on your screen
If that doesn’t help, below are a few other possible reasons this could be happening:
1. Your Petcube requires a manual firmware update. Please contact Petcube Customer
Care Team for assistance at petcube.com/support/
2. You are using either a FIOS or Xfinity router or your router might be set up to
transmit in WEP encryption mode, which is not supported by Petcube due to security
reasons. Petcube works with newer WPA/WPA2 encryption technology that aims
to provide stronger wireless data encryption than WEP. We recommend changing
security encryption to WPA/WPA2, which won’t require you to reconnect the devices
back to the network or change your password. To access your router settings, you
may either call your ISP or look at the bottom of your router, it usually has the login
and password for the router settings, or contact Petcube Customer Care Team for
assistance.
3. Your router may have some security settings such as a firewall or MAC address
filtering that don’t allow Petcube to connect to the Internet. Call your ISP
or Petcube Customer Care Team for assistance.
4. You have a WPS pin on your router, which works like a secondary Wi-Fi password
that is not supported by Petcube due to security reasons as it is considered to be
a vulnerability on the network. You may call your ISP or Petcube Customer Care team
to resolve this