Troubleshooting Guide

9
There is an echo when using 2-way audio
To help reduce issues with echos and hearing your own voice when you call your
camera, Petcube’s Echo Reduction feature is enabled by default in your profile
settings.
When
When you call your camera, your microphone is muted by default while the speaker
is on. To unmute and talk, tap the white microphone icon in the lower left corner of
the screen. The microphone icon will turn yellow and say 'Talk Now' next to it. Keep
in mind that with the noise reduction feature enabled, when the microphone is on,
your speaker is off and vice-versa.
If you experience an echo when you are away from the camera, we recommend
adjusting the volume level on Petcube Bites following these easy steps:
1. Open the Pe
1. Open the Petcube app
2. Go to the camera profile.
8
Petcube Bites has been blinking orange rapidly for over 10 minutes
If your Petcube Bites suddenly went offline and the LED light has been blinking
orange rapidly, it means that your Petcube is receiving a firmware update which
normally takes about 5 minutes. Please make sure your Petcube doesn’t lose power
during the firmware update.
If the LED light keeps blinking orange for over 10 minutes, contact Petcube
Customer Care team.
7
Petcube Bites is ‘disconnected’ or ‘online’ but you can’t play with it
If your Petcube Bites is showing ‘disconnected’ or ‘online’ on the Petcube App but
you are unable to connect to it, it could mean that the network you are currently
connected to may have restricted Internet access.
Try switching to a different wi-fi network on your phone or use mobile data Internet
(LTE, 3G). If you are still unable to play with your device, contact Petcube Customer
Care team.