Troubleshooting Guide

d. If you have a firewall on your wi-fi network or you have a block on some ports,
below is the list of ports that need to be open for Petcube:
- 67.228.165.226:3335/tcp
- 67.228.165.226:16384-32384/udp
- cube_ext_ip:7000-7100/udp (optionally, NAT)
- 52.0.95.32:443/tcp
- 34.195.161.50:443/tcp
5
Petcube Bites is pulsing orange and doesn't turn white after setup
Flashing orange LED light normally means that the device was connected to your
Wi-Fi router but the router doesn't allow the Petcube to connect to the Internet.
This can be because of certain security settings on your router, such as firewall or
MAC address filtering. Contact your ISP or Petcube Customer Care team for
assistance.
6
Poor video quality or poor network conditions
Like with most video streaming services and products, video quality is often
affected by router performance and/or your Internet connection. This can be
improved if you place Petcube Bites closer to your home Wi-Fi router or by
arranging it so there aren’t any obstacles between it and your router (i.e. walls,
floors, etc.).
Pe
Petcube Bites also requires at least a 1 Mbps Internet connection upload and
download speed (2 Mbps is recommended). If your Internet connection speed is
less than 1 Mbps, we recommend upgrading for the best experience and highest
video quality. To check your Internet speed, we recommend performing a free
online speed test. If you are not getting the full speed you subscribed for, contact
your Internet Service Provider.