Troubleshooting Guide

Petcube Bites is blinking yellow and doesn’t turn white after setup

This may occur if you have entered an incorrect password for your home Wi-Fi

network during registration. To change it:

1. Open the Petcube app.

2. Go to the camera proﬁle.

3. Tap the 'Settings' wheel in the upper right corner.

4. Choose 'Wi-Fi'.

5. P

5. Power up your Petcube Bites, wait 1 minute until it starts up, ﬁnd a reset pin that

came with your Petcube Bites, ﬁnd the small hole below the USB port on the left

side of the device, insert the reset pin into it, hold it down for 3 seconds until the

light changes to pulsing green and follow the steps on your screen.

If that doesn't help, below are a few other possible reasons this could be

happening:

a. You are using W EP security on your router which is not supported by Petcube

due to security reasons. Petcube Bites works with newer WPA/W PA2 encryption

technology that aims to provide stronger wireless data encryption than WEP. We

recommend changing your security encryption to WPA/WPA2, which won't require

you to reconnect the devices back to the network or change your password. To

access your router settings, you may either call your ISP or look at the bottom of

your router, it usually has the login and password for the router settings or call

Petcube Customer Care for assistance at 1-888-447-2522 (toll-free within US and

Canada).

b. Your router may have some security settings such as a ﬁrewall or MAC address

ﬁltering that don't allow Petcube Bites to connect to the Internet. Call your ISP or

reach out to Petcube Customer Care for assistance.

c. You have a WPS pin on your router, which works like a secondary Wi-Fi password

that is not supported by Petcube due to security reasons as it is considered to be a

vulnerability on the network. You may call your ISP or reach out to Petcube

Customer Care to resolve this issue.