Troubleshooting Guide

ManualsBrandsPetcube ManualsCameras & MonitorsBites Pet Camera with Treat Dispenser

Top 10 Petcube Bites Troubleshooting Solutions

LED remains solid yellow and doesn’t blink green

If the LED indicator on your Petcube Bites stays solid yellow for more than a few

minutes after you power it up, please perform a factory reset on your device

following the steps below:

1. Find the reset pin that came with your Petcube Bites.

2. Locate the small hole below the USB port on the left side of your Petcube.

3. Insert the reset pin into the hole and hold it down for 8 seconds until Petcube

Bites plays a short jingle.

4. Release it and wait until the camera boots up and starts blinking green.

5. Then, open the Petcube App, go to the 'Home' tab, select 'connect your device'

and follow the steps on the screen.

Petcube Bites cannot be found by setup

In case you are having a problem setting up your Petcube via Bluetooth, there’s an

alternative setup approach we suggest to try. Follow the steps below to set up your

device via Wi-Fi access point.

First, power your Petcube off and back on and start the setup process over again.

Keep in mind that when you ﬁrst power on your Petcube camera it glows solid

Summary of content (7 pages)

PAGE 1
Top1 0Pet cubeBi t esTr oubl eshoot i ngSol ut i ons 1 LED r emai nssol i dyel l ow anddoesn’ tbl i nkgr een I ft heLED i ndi cat oronyourPet cubeBi t ess t ayss ol i dyel l ow f ormor et hanaf ew mi nut esaf t eryoupoweri tup,pl eas eper f or m af act or yr es etonyourdevi ce f ol l owi ngt hes t epsbel ow: 1 .Fi ndt her es etpi nt hatcamewi t hyourPet cubeBi t es . 2.Locat et hes mal lhol ebel ow t heUSBpor tont hel ef ts i deofyourPet cube. 3.
PAGE 2
yel l ow f orupt oami nut e( al t houghi tmayl ookl i ghtgr een)s owai t1mi nut eunt i li t s t ar t sbl i nki nggr een.I fi tdoes n’ ts t ar tbl i nki ng,ﬁndar es etpi nt hatcamewi t hyour Pet cube,ﬁndt hes mal lhol ebel ow t heUSBpor tont hel ef ts i deoft hePet cube Bi t es ,i ns er tt her es etpi ni nt oi tandhol di tdownf or3s econdsunt i li tchangest o gr een. I fyou’ r eus i ngani OSdevi ce: 1 .OpenPet cubeappl i cat i on. 2.Got o' Home't abands el ect' Connectyourdevi ce' . 3.
PAGE 3
4.Tapandhol ddownyourﬁngeront hePet cubeBi t esi conont henexts t epf or about1 01 5s econdsunt i li tt akesyout ot henexts t ep( makes ur eyoudon’ tmove yourﬁngerwhi l eyou’ r ehol di ngi tdown) . 5.Now,s l i del ef tt os t ep2i nt hePet cubeappandmakes ur et hel i ghtont he camer abl i nki nggr een. 6.Sl i del ef tagai nt os t ep3i nt hePet cubeappandpr es s' Connectt oPet cube net wor k' . 7 .Wai tf ort heappt oexchangedat awi t ht hePet cubeCamer aands canf or avai l abl eWi Finet wor ks . 8.
PAGE 4
Pet cubeBi t esi sbl i nki ngyel l ow anddoesn’ tt ur nwhi t eaf t erset up Thi smayoccuri fyouhaveent er edani ncor r ectpas s wor df oryourhomeWi Fi net wor kdur i ngr egi s t r at i on.Tochangei t : 1 .Opent hePet cubeapp. 2.Got ot hecamer apr oﬁl e. 3.Tapt he' Set t i ngs 'wheeli nt heupperr i ghtcor ner . 4.Choos e' Wi Fi ' . 5.
PAGE 5
d.I fyouhaveaﬁr ewal lonyourwi ﬁnet wor koryouhaveabl ockons omepor t s , bel ow i st hel i s tofpor t st hatneedt obeopenf orPet cube: -67 . 228. 1 65. 226: 3335/ t cp -67 . 228. 1 65. 226: 1 638432384/ udp -cube_ext _i p: 700071 00/ udp( opt i onal l y,NAT) -52. 0. 95. 32: 443/ t cp -34. 1 95. 1 61 .
PAGE 6
7 Pet cubeBi t esi s‘ di sconnect ed’or‘ onl i ne’butyoucan’ tpl aywi t hi t I fyourPet cubeBi t esi ss howi ng‘ di s connect ed’or‘ onl i ne’ont hePet cubeAppbut youar eunabl et oconnectt oi t ,i tcoul dmeant hatt henet wor kyouar ecur r ent l y connect edt omayhaver es t r i ct edI nt er netacces s . Tr ys wi t chi ngt oadi f f er entwi ﬁnet wor konyourphoneorus emobi l edat aI nt er net ( LTE,3G) .I fyouar es t i l lunabl et opl aywi t hyourdevi ce,cont actPet cubeCus t omer Car et eam.
PAGE 7
3.Tapt he' Set t i ngs 'wheeli nt heupperr i ghtcor neri fyouus eAndr oi dort apt he ‘ Pl ay’i coni fyouus ei OS. 4.Tapt he‘ Set t i ngs ’wheeli nt heupperr i ghtcor ner . 5.Got oGener als et t i ngsmenu. 6.Adj us tt hevol umel evelunder' Camer aVol ume' . Keepi nmi ndt hati nor dert obeabl et ochanget hes et t i ngsonyourPet cube,i t needst obei nonl i nes t andbymode( s t eadywhi t el i ght ) .