User Manual

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20. Petcube Bites factory reset instructions
If you have a problem with your Petcube and need to reset it, follow these easy steps.
First, if you have previously set up your Petcube:
1. Open the Petcube app
2. Go to ‘Home’ tab
3. Tap the ‘Settings’ wheel in the upper right corner
4. Choose ‘Disconnect Camera’
5. Power up your Petcube, wait 1 minute until it starts up
6. Find a reset pin that came with your Petcube, find a small hole below the USB port
on the left side of the Petcube Bites, insert the reset pin into it, hold it down
for 8 seconds until the Petcube plays a sound and release it.
7. Wait until the camera boots up and starts blinking green
8. Open Petcube app again
9. Go to the ‘Home’ tab and select ‘Connect your device’
10. Pick your Petcube from the list of options and follow the steps on the screen
21. How to perform a manual firmware update on your Petcube
In order to perform the manual update of your Petcube, please reach out
to Petcube Customer Care Team at petcube.com/support/.
22. Stuck on software update screen
If your Petcube is stuck on the software update screen for more than 4 hours and
doesn’t switch to white LED mode (online) it may indicate that the device needs to be
updated manually. In this case, contact Petcube Customer Care Team noting the LED
color on the Petcube and your username in the Petcube application.