M E E T YO U R Petcube Bites
1 PETCUBE BITES SPECS AND SYSTEM REQUIREMENTS Petcube Bites features: • 138° wide angle view • 1080p HD video • Treat dispenser • 2-way audio • Night vision • 3x digital zoom • Sound and motion alerts Petcube Bites requires: • Wi-Fi 802.11b/g/n, 2.4GHz, password protected • Bluetooth Low Energy (BLE) • iOS 8.4 and higher or Android 4.
2 SAFETY AND HANDLING To avoid injuries or causing harm, read all safety information and operating instructions prior to using Petcube. • Don’t drop, hit, shake, or tumble your Petcube Bites camera. • Don’t stain, scratch, or otherwise damage the front panel. • Treats dispensed by Petcube Bites should not replace your pet’s normal meals. • Petcube Bites should not be used to dispense medication to your pet.
3 • W H E R E TO P L AC E YO U R P E TC U B E B I T E S Consider placing Petcube Bites in a location that allows for maximum coverage through the camera’s 138° wide angle lens. It’s always a good idea to point the Petcube Bites in the direction where your pets tend to spend most of their time. • If you want to place Petcube Bites on a table or shelf, we recommend you set it up at least 3 feet above the floor. Petcube Bites has a non-slip rubber bottom, which provides a secure grip on flat surfaces.
4 G E T T I N G S TA R T E D 1. Setting up your Petcube Play camera on iOS device To setup your Petcube, download Petcube application to your iOS device. The Petcube app requires iOS 8.4 or greater and can be downloaded in the App Store or at the link below: www.petcu.be/ios-app-download Connect your Petcube to a power source and wait up to a minute until the LED light starts pulsing green.
2. Setting up your Petcube Bites camera on Android device To set up your Petcube, please download the Petcube App to your Android device. The Petcube App requires Android 4.3 or greater and can be downloaded in the Google Play Store or at the link below: www.petcu.be/android-app-download Connect your Petcube to a power source and wait up to a minute until the LED light starts pulsing green. Open Petcube App on your Android device, log in or sign up for a Petcube account using your email or Facebook account.
and swipe up to select how far you want to fling the treats: you can select close, medium and long shots. To enable audio, select the ‘Settings’ icon in the top right corner of the screen. 4. Where to place your Petcube Bites Consider placing Petcube Bites in a location that allows for maximum coverage through the camera’s 138° wide angle lens. It’s always a good idea to point the Petcube Bites in the direction where your pets tend to spend most of their time.
• Stay in the room with your pet the first time you launch treats to provide encouragement and comfort. • Make sure your pet is not directly in front of the launcher. It is recommended to setup the device on a counter/shelf or wall mount it. 6. Treat recommendations • Treats should be uniform in size (ideally spherical), no smaller than 0.3 inches and no larger than 1 inch in length. The treat hopper can fit up to 2 lbs of treats. • Treats must be dry and hard.
low. Control this option through the Petcube app and enjoy convenient reordering and shipment of your treats from Amazon. 9. Taking screenshots and recording video In order to take a snapshot of the live stream from your Petcube, you need to tap the Photo Camera icon on the bottom left while in play mode. You’ll get two options: ‘Share’ and ‘Done’. When selecting ‘Done,’ the screenshot will be automatically saved to your phone’s storage.
adjust the volume level under ‘Camera Volume’. Keep in mind that in order to be able to change the settings on your Petcube, it needs to be in standby mode (steady white light). 13. Sound alert at the start of a call To attract your pet’s attention and be aware of when someone connects to your Petcube in accordance with your sharing settings, at the start of every call your Petcube will play a sound alert. This can be easily switched off in the ‘Settings’ menu in the Petcube App. 14.
15. Using motion and sound detection If you are not using Petcube Care cloud-based video storage service, the Petcube App can send push notifications to your smartphone whenever motion or sound is detected on your Petcube Bites. To enable push notifications, open the Petcube App, go to the ‘Home’ tab, select ‘Settings’ in the upper right corner and switch on ‘Motion Detection’ and ‘Sound Detection’.
18. Deleting the Petcube device To delete the Petcube from your account, open the Petcube App, go to the ‘Home’ tab, select ‘Settings,’ and tap ‘Disconnect camera.’ Confirm by choosing ‘Delete’. 19. Resetting user account password If you forgot your password, open the Petcube App on your mobile device, tap ‘Log In,’ enter your email address, and tap on ‘Forgot password’ at the bottom of the screen. Check your email and follow the instructions to reset your password. 20.
22. Moving your Petcube Bites to a different location As long as the Petcube Bites is within range of your wireless network, you can reposition it according to your needs. However, if you’re trying to use it in a different Wi-Fi environment or want to connect the camera to a different wireless network, you need to change the Wi-Fi settings in the Petcube App. To do that, open the Petcube App, go to the ‘Home’ tab, select ‘Settings’, then ‘Wi-Fi’.
25. What is Facebook Live? Facebook Live is a feature available to iOS Petcube app users that allows them to live stream video from a Petcube camera device directly to their personal or business Facebook feed. Petcube is the first HD pet camera to broadcast live on Facebook. 26. How does Facebook Live work? To enable live streaming to Facebook, connect to your or a shared Petcube camera device’s live video feed in the Petcube App, hit the Facebook icon in the bottom right corner and follow the prompts.
28. I don’t see an option for Facebook Live The Facebook Live feature is currently available for iOS Petcube users only. To use Facebook Live, you need to have the most recent version of the Petcube App and the most recent firmware version on your Petcube camera device. If your app’s version is current, please contact our support team to request a firmware update.
5 W H AT I S A M A Z O N D A S H R E P L E N I S H M E N T SERVICE AND HOW DOES IT WORK WITH PETCUBE BITES 1. What is Amazon Dash Replenishment Service Amazon Dash Replenishment Service is an optional subscription-based service that enables connected devices (like Petcube Bites treat camera) to automatically order refills from Amazon when supplies run low. Control the DRS option through the Petcube App and enjoy convenient reordering and shipment of your treats from Amazon. 2.
at support@petcube.com. To start, a complimentary pack of Wellness® dog treats comes with each Petcube Bites treat cam. Through our partnership with Wellness, you can reorder the same brand of treats and varietal pack via Petcube App (linked with DRS). Petcube Bites owners always have the flexibility to buy their preferred brands and products. 4. How do I setup automatic treat reordering with Amazon Dash Replenishment Service via the Petcube App 1.
Click “Reorder” to make a one-off order. Amazon will process your order and deliver your treats. Setting up Amazon DRS through the Petcube App is a one-time process. Manage your account anytime through Settings > Treat Reordering. You can’t order more treats until you receive any current/pending orders from Amazon, in accordance with Amazon Dash Replenishment rules. 6. How do I stop automatic treat reordering through Amazon Dash Replenishment Service for Petcube Bites 1.
6 W H AT I S A M A Z O N A L E X A A N D H O W D O E S IT WORK WITH PETCUBE BITES 1. What is Amazon Alexa Alexa is a smart voice-enabled personal assistant developed by Amazon. It was first used in Amazon’s Echo and Echo Dot devices, but is now available in a range of other smart home gadgets. Alexa can be used to control other compatible smart devices such as Petcube’s pet cameras Petcube Bites, Petcube Play and Petcube Camera.
3. How do Amazon Alexa voice commands for Petcube cameras work? After you’ve downloaded and installed the skill, use the following voice commands with Alexa on your Petcube Bites camera: • Alexa, ask Petcube to treat [your pet’s name] • Alexa, ask Petcube to treat my pet • Alexa, ask Petube to fling treats • Alexa, order more treats Note: After You say an Alexa Skill phrase (above), Alexa will respond with a phrase like “Here you go!, Yummy!, etc.
7 PETCUBE CARE™ 1. What is Petcube Care Petcube Care is our cloud b ased video storage service that gives owners peace of mind when it comes to their pets and their property. Customers can use the benefits of a free 4-hour subscription or subscribe monthly or annually to get access to 10 or 30 days of video history, depending on the subscription option, advanced motion and sound detection capabilities and notification alerts.
3. How does Petcube Care work Whenever motion or sound is detected by the Petcube camera, Petcube Care will automatically start recording a video, which will be available for playback later from the Petcube App. Camera owners will also get a push notification once recording stops. User interactions will be recorded too and will have an orange ‘play’ icon (triangle). 4. How to activate Petcube Care To start using Petcube Care, you need to have a Petcube camera and a Petcube Care subscription.
Use Awake mode, when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline. Quiet mode is for when you do not want to be disturbed. Moments will be stored on your timeline if triggered by noise & motion, but you will not receive notifications. If you turned on Sleep mode, but later purchase a Petcube Care subscription, Awake mode will be turned on automatically and your video timeline will begin to populate. 6.
7. Petcube Care modes explained There are three modes in Petcube Care: Awake, Quiet and Sleep. • Use Awake mode when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline. • Use Quiet mode when you do not want to be disturbed. Moments will be stored on your timeline if triggered by motion or sound, but you will not receive notifications. • Sleep mode disables Petcube Care. It will not detect and record events.
If your Petcube Care is currently set to Sleep mode, you will need to change it to Awake or Quiet in order for videos to be recorded to your timeline. To do this within the Petcube App, tap on ‘Care Sleep’ in the lower right corner of the Petcube Care controls and tap Awake or Quiet mode. 9.
You will also be able to upgrade your subscription for each additional camera from the Petcube App by going to the ‘Home’ screen of the camera. 13. How to add or update your payment information for Petcube Care If you need to add or update your payment information for Petcube Care service, log in with your Petcube account at https://petcube.com/ by clicking on the Home icon in the upper right corner. Once logged in, go to ‘Billing’ tab to update your information.
8 TROUBLESHOOTING 1. LED doesn’t light up If the LED light on your Petcube camera is off while the camera is plugged into the power source, try unplugging it and plugging it back in. Make sure that you are using the original power adapter that came with your Petcube and that the power cord is undamaged. If you no longer have the original power adapter, make sure to only use the ones that provide 5V/2A power. 2.
1. You are using either a FIOS or Xfinity router or your router might be set up to transmit in WEP encryption mode, which is not supported by Petcube due to security reasons. Petcube works with newer WPA/WPA2 encryption technology that aims to provide stronger wireless data encryption than WEP. We recommend changing security encryption to WPA/WPA2, which won’t require you to reconnect the devices back to the network or change your password.
Power your Petcube Camera off and back on and start the setup process over again. Keep in mind that when you first power on your Petcube camera it glows solid yellow for up to a minute (although it may look light green) so wait 1 minute until it starts blinking green.
Wait for the app to exchange data with the Petcube Camera and scan for available Wi-Fi networks, then select your home Wi-Fi network from the list, put in your network password and hit ‘Connect’. If you don’t see your home network on the list or if you’re using a hidden network, connect to your home Wi-Fi by pressing ‘Connect manually’, then enter your network name and password and hit ‘Connect’ (keep in mind that it is case sensitive).
process over again. If the problem persists, contact our support team to determine if your Petcube needs to be updated. 9. Petcube Bites makes a clicking noise If you experience a problem with the Petcube Bites camera making a clicking noise, please contact our support team at any convenient time in order to receive the latest firmware update that solves this problem. 10.
Internet connection upload and download speed. If your Internet connection speed is less than 1 Mbps, we recommend upgrading for the best experience and highest video quality. To check your internet speed, we recommend performing a free online speed test. If you are not getting the full speed you subscribed for, contact your Internet Service Provider. 13.
15. Petcube goes offline / turns off This issue may occur if you’re using a non-original or a less powerful A/C adapter. Please make sure to use only 5V / 2A power adapters. If you’re using the original adapter, but the problem persists, contact our support team to determine the problem. 16.
and doesn’t switch to white LED mode (online) it may indicate that the device needs to be updated manually. In this case, contact our support team noting the LED color on the Petcube, your username in the Petcube application and the serial number of your Petcube which is located on the package sleeve. 19. How to find Petcube’s MAC address If your router uses MAC filtering, you need to temporarily disable it to find the MAC address of your own Petcube.
9 L E D L I G H T N O T I F I C AT I O N S The LED light on the front of your Petcube Bites tells you about its status. Steady Yellow Pulsing Green If you just powered your Petcube up, Setup mode it will show this color while it boots up for up to 30 seconds. If it’s steady yellow during the setup, it usually takes up to a minute to complete the registration. Steady White Pulsing White Online, standby mode.
Steady Blue Pulsing Yellow Play mode. Be aware, mind your Your Petcube cannot connect to your privacy! Petcube Camera is streaming Wi-Fi network because of an incorrect live video at the moment. password. To change your Wi-Fi password, open ‘Settings,’ go to ‘Wi-Fi and’ follow the steps on the screen.
