Operations Guide

15
4 Troubleshooting
If you experience a problem with RFID DAS 9200, this brief section presents a few
suggestions to correct the issue.
Error
Cause
Resolution
Reader_status
server_timestamp is not
incrementing
Network connection
between the Reader and
sever is not active
(a) Reset power to the
Reader and wait for few
seconds
(b) Check communication
by pinging 93.93.168.16
(c) Ensure ports 9XXX and
123 are open by
connecting 93.93.168.16
via Telnet on those ports –
a connection refused
message indicates a
firewall problem.
Offset between
server_timestamp and
time_stamp in
reader_status table
Reader internal clock is
not properly set
Ensure that the reader has
correctly configured NTP
access.
No illuminated Green
LED light is observed
Power is not supplied to
the Reader
Check the power
connection to the Reader
Power LED is on but no
other LED lights are on
during an inventory
operation
The reader is not correctly
configured.
Check the reader
parameters.
If you are still unable to determine the cause, you may want to contact PervasID
directly. Please send an e-mail to [e-mail] in the first instance.