® A470e IMPACT VALIDATION PRINTER Users Guide 220292A-03 3/06
A470e Users Guide Pertech® 2006 ii
A470e Users Guide Disclaimer Information in this document is subject to change without notice. Consult your Pertech® sales representative for information that is applicable and current. Pertech reserves the right to improve products as new technology, components, software and firmware become available. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose with out the express written permission of Pertech.
A470e Users Guide Important Information to the User In order to ensure compliance with the Product Safety, FCC, and CE marking requirements, you must use the power supply, power cord, and interface cable, which were shipped with this product or which meet the following parameters: Power Supply Input power to this product must be provided by one of the following: (1) A NRTL Certified power source with a Limited Power Source. (LPS) output for use in North America, input rated 100-240 Vac, 1.
A470e Users Guide Contents Preface ...............................................................................................................vii Where to Get Additional information ......................................................... vii Chapter 1: About the Printer ..............................................................................1 Features and Options .................................................................................2 Model specific features: .........................
A470e Users Guide Chapter 4: Communication...............................................................................17 RS232 Serial Interface .............................................................................18 Serial Interface Pinout ..............................................................................18 Flow Control..............................................................................................18 USB Interface ........................................................
A470e Users Guide Preface This manual has been written to help you install, operate and maintain your new Pertech A470e Printer. Feel free to contact us if you need further assistance after reading this manual. Please see the Troubleshooting Printer Problems section of this manual and determine the complete part number of your printer prior to calling. Pertech provides technical support Monday through Friday from 8:00 AM to 5:00 PM MST at 307-856-4821.
A470e Users Guide Chapter 1: About the Printer The A470e printer is a fast reliable printer designed to meet your immediate and long term needs. Industry standard RS-232 and USB interfaces allow for connection to any host computer or terminal system .The A470e printer features a one button configuration setup with five compatibility modes for easy integration into existing systems. When you receive your new A470e printer it will be packed in impact resistant foam packing.
A470e Users Guide Features and Options This manual covers several models and describes features and options which do not apply to all versions. Refer to the model list below to determine which features your printer supports. Standard Features: Interfaces Memory/Firmware Resident Character Sets Dual Cash Drawer Paper Low Sensor Form In Sensor One Button Setup RS-232 DB9 Serial, USB. Flash Memory. A470 PCL; US, UK, French, German, Italian, Spain I Connectors for two Cash Drawers.
A470e Users Guide Ordering Paper and Supplies The following section lists the paper and supplies available for order. In addition to paper and ribbons, parts, service and repair may be obtained by calling 800-800-6614. Paper: Paper Ply Part Number One ............................................................................................................ 103292016 Two ............................................................................................................ 103292017 Three .......
A470e Users Guide Chapter 2: Operating the Printer This chapter describes the printer controls and provides procedures for loading Paper and Ribbons .
A470e Users Guide Paper Loading Roll paper must be 3.25 inches wide with a maximum diameter of 3.5 inches. Receipt / Journal printers can accommodate 1, 2 or 3 ply paper. Paper and other printer consumables may be purchased from Pertech by calling 1-800-800-6614. To load paper the power must be turned ON. Refer to the pictorial paper loading instructions in the lid of the printer. Specific steps may vary depending on the printer configuration. Follow the instructions on this page for model 487x printers.
A470e Users Guide 481X Paper Loading Instructions 1. Raise cover and remove the spent roll. Flip the green paper loading chute to the raised position. 2. Install the new roll so the paper exits from the bottom of the roll. 3. Insert the leading edge of the paper into the green loading chute. 4. Press and hold downward on the green paper loading button ... 5. ... Until one foot of paper exits from the mechanism 6. Flip the green paper loading chute to the lowered position. 7.
A470e Users Guide Ribbon Cartridge Replacement To replace the ribbon raise the printer cover. Leave the printer power on. Press on the Ribbon Interlock Tab and ribbon will disengage from the innerframe. Lift the old Ribbon Cartridge up and out of the printer and discard. Remove new cartridge from the plastic bag and rotate the advance tab until all slack is removed. Align the new cartridge so the exposed ribbon is between the printhead guide and the first silver roller. Lower the cartridge into place.
A470e Users Guide Validation A Validation Form can be inserted from the top or top and left once the clamp has opened. The printer will automatically clamp the form when it has been detected. Wait until the printer has finished printing and released the form prior to removal. Adjustable Features Air Gap Adjustment The air gap may need adjustment if 3 ply roll paper is used. If adjustment is required it will be evidenced by ink smudge on a Self Test printout.
A470e Users Guide Document Stop Adjustment The Document Stop limits the depth an inserted form can be placed into the Validation Slot. This defines the validation printfield height. Printers are manufactured with the maximum printfield setting of 2.16 inches but the dimension can be reduced to 1.44 inches by turning a slotted screw in the bottom of the printer case counter-clockwise (CCW). Each CCW revolution raises the document stop and decreases the printfield height 1/32” (.03125”) or .79375 mm.
A470e Users Guide Low Paper Sensor Adjustment The Low Paper Sensor is located on the inner-frame to the right side of the paper roll. This sensor is a reflective optical device that can be adjusted to accommodate various roll core diameters and quantities of paper present when low paper indication occurs. The sensor mounts on a friction bracket and can be adjusted up or down.
A470e Users Guide Maintaining The Printer There is no customer maintenance required for the A470e printer, however, you may occasionally clean lint and paper dust out of the mechanism using low pressure canned air. It is recommended that this is done on a regular basis, such as after every ribbon change. Clean the cabinet as needed to remove finger marks and dust. Use any household cleaner designed for plastics, but test it first on a small, unseen area.
A470e Users Guide Chapter 3: Print Tests and Setup Mode Two reports are available: Configuration Report : Includes read and write tests of internal RAM; and a printed report listing the serial number, firmware, control language, font, serial parameters, USB, hardware settings, memory information, tallies, and the printer compatibility mode. Extended Self Test: Checks printhead pin firing, vertical line adjustment, fonts, validation clamp, pitches and character sets.
A470e Users Guide Serial Number: Main Firmware Revision: CRC Boot Firmware Revision: CRC ******** * ** *** **** * ** *** **** Printer Control Language PCL: A470 Language Diag Mode: Standard Print Auto LF: CR=CR Font: Char/Line: Intl Char Set: Code Page: Receipt LPI: Validation LPI 40 USA 437 USA 6 Lines Per Inch 6 Lines Per Inch RS232 Serial (when used) Baud Rate: 9600 Data Bits: 8 Bits Stop Bits: 1 Parity: None Flow Control: Hardware USB (when used) Descriptor: Model Number Hardware Mechanism Model:
A470e Users Guide Configuration Mode For journal and receipt printers, at the completion of the Configuration Report, the printer will allow access to the Configuration Mode. Validation only printers will need to be configured through the use of Command Codes. To enter the Configuration Mode press the Paper Feed Button within 10 seconds. If the button is not pressed within this time limit, the printer will resume normal operation.
A470e Users Guide Font: Font: All Modes Except A470: Standard , Compressed , Expanded A470 Mode: 40 , 33 , 36 , 44 , 50 , 57 , 66 Intl Char Set: (Available Character Sets Vary with Control Language .) USA , UK , German , French , Italian , Spain I , Hebrew, Denmark I, Sweden, Japan, Norway, Denmark II Code Page: 437-USA , 850 Latin I , 860 Portuguese , 863 Canadian-French 865 Nordic , Katakana, 858 Latin I + Euro, 1252 Latin I.
A470e Users Guide Hardware Mechanism Model: A470E-48X1 A470E-48X0 A470E-4812 A470E-4872 A470E-4874 Independent Validate Receipt Only Concurrent Validate With Rewind Concurrent Validate Validate Only The Mechanism Model Option is Not Selectable in Configuration Mode. Setup for this option is done via Command Codes. Setting the mechanism model incorrectly could result in damage to the printer. Please contact your Pertech service representative if you are unsure of the model your printer should be set to.
A470e Users Guide Chapter 4: Communication The A470e comes with two communication interfaces, RS-232 Serial or USB. Additionally, the printer is configured with dual cash drawer ports and a 3 Pin Mini-Din power coupling. The RS232 interface connector is a DB-9 Male connector and requires a Null Modem Serial cable for standard PC to printer connections. The USB is a Standard Version 1.1 compatible interface. Two RJ-11 ports provide a unique cash drawer Interface, capable of running two cash drawers.
A470e Users Guide RS232 Serial Interface The A470e printer serial interface has a DB9 Pin Male connector. The cable must be Null Modem Serial for standard PC communications compatibility. The Baud Rate and Parity and Flow Control are selectable through Command Codes or via the Configuration Mode. The settings for the port on the PC must be configured the same as the printer or communication will fail. 9 5 8 4 7 3 6 2 1 Serial Interface Pinout Printer DB-9M Pin 1 N/C 2.RXD 3 TXD 4 DTR 5 SIG. GND.
A470e Users Guide USB Interface The USB interface is compatible with USB 2.0 Specification. Using the USB interface with the printer requires that you have USB drivers installed. The USB driver is installed automatically by most standard operating systems. The USB cable may be attached or detached when the system is on. When Using the USB interface the Windows® Operating System will automatically install the USB port driver. Pertech has available printer drivers at www.pertechresources.com.
A470e Users Guide Cash Drawer Each cash drawer driver will source 24 volts for 75 ms to the “solenoid +” pin of the appropriate RJ-11 jack when the proper cash drawer command is executed. The cash drawer command must be preceded by a line terminator. The command for the cash drawer may vary for the Compatibility Mode selected.
A470e Users Guide Power Supply The A470e printer uses a NTRL Certified external switching power source with a Limited Power Source (LPS) output for use in North America, input 100-240 Vac, 50/60 Hz, 1.5 A, with a maximum power consumption of 60 watts, output is rated at 24 Vdc,2.5A. The following illustration shows the power cable connector and the pin assignments. The power cable connector is a 3 pin Mini-Din plug and is located at the back or the printer.
A470e Users Guide Chapter 5: Trouble Shooting Printer Problems Trouble Shooting General Issues Following are symptoms your printer may exhibit and simple solutions the printer operator could implement. • Printer failed to print after the roll paper was replaced. The top cover must be closed for the printer to print. • The power switch is turned ON but the printer is dead. The Green Status light is Off. Make sure the outlet has power and the power cord is plugged into the back of the printer.
A470e Users Guide • Receipt does not come all the way out. Printer is jammed. To remove paper that has jammed, it is advisable to: 1) Tear off any paper that fed out of the top of the mechanism 2) Press downward on the metal release bracket 3) While pulling the remaining paper out of the mechanism backwards • Status light is Red (not Green) and printer will not respond. Remove the ribbon cartridge and paper roll. Using Low Pressure Canned Air spray out the areas around the three sensors.
A470e Users Guide Trouble Shooting Other Issues Fault Mode The printer will enter a Fault Mode and will not operate when certain failure conditions are encountered. Confirmation of this condition can be accomplished by the host on the DTR (pin 8) or status with an RS-232 interface. The color of the LEFT LED on the front panel of the printer will change from Green to Red if a fault condition is encountered.
A470e Users Guide Getting Service and Technical Support Service You can rely on Pertech for fast turnaround, flexibility, and a highly trained and dedicated staff to return your equipment back in first class working order. As part of Pertech, we are very familiar with all Pertech printers.
A470e Users Guide Appendix A: Specifications Some features listed in this specification do not apply to all products in the Pertech A470e series. Refer to Chapter 1: Features and Options of this manual to determine which features apply to a particular model. Media Roll Paper Width........................................... 3.25 +/-.03 Inches Roll Paper Plies ............................................ 1, 2 Or 3 Roll Diameter ............................................... 3.
A470e Users Guide Electrical Interfaces...................................................... RS-232 And USB Baud Rates................................................... 1200 To 38400 Buffer ............................................................ 7 K RS-232 Connector........................................ DB9 Male USB Connector............................................. Standard Male Cash Drawer Drivers .................................... 2 With Sense Cash Drawer Connectors ......................
A470e Users Guide Index A H Adjustable Features 8, 22 Air Gap Adjustment 8, 22 Auto line feed 14 Advanced Command Language 3, vii Hardware 15, 16, 18, 27 Head drive motor stalled 24 Hex Dump 14 I B Incorrect ROM checksum 24 Independent feed 2 Information to the User iii Interfaces 2, 27 Interface Cable 19, iv Baud 15, 18, 27 C Canned air 11 Cash drawer 17, 20 Caution 10, 11 Character Sets 2, 15, 26 Cleaning Solutions 11 Code Page 15 Communication interfaces 17 Compatibility modes 1 Concurrent feed
A470e Users Guide Power Supply 21, 27, iv Printer controls 4 Printer Control Language 14 Printfield dimension 9 Print Speed 26 Publications vii T Technical Support 25 Trademarks iii Trouble Shooting 22, 24 U R USB 1, 2, 12, 15, 17, 19, 27 Ram test failure 24 Receipt LPI 15 Resident character sets 2 Revision 25 Ribbon Cartridge 7, 23 Ribbon Interlock Tab 7 Roll Diameter 26 Roll Paper Plies 26 Roll Paper Width 26 RS232 Serial 15 V Validation Clamp 16 Validation Form 8 Validation LPI 15 Validation print
A470e Users Guide Warranty Warranty Pertech Resources warrants all of its transaction printers against defects in material and workmanship for a period of 24 months from date of shipment by Pertech Resources or the rated maximum number of transactions for the specific product – whichever comes first. Kiosk printers, mechanisms and distributed products carry warranties specific to their application or manufacturers’ warranty. Contact warranty@pertechresources.