Server User Manual
Table Of Contents
- SDS/SCS/STS/MDC User’s Guide
- Table of Contents
- Preface
- Introduction
- Hardware and Connectivity
- Configuration Methods
- Getting Started
- Using DeviceManager and WebManager
- Network Settings
- Configuring Serial Ports
- Introduction
- Serial Ports
- Serial Port Profiles
- Common Tabs
- Console Management Profile
- TruePort Profile
- TCP Sockets Profile
- UDP Sockets Profile
- Terminal Profile
- User Service Settings
- Printer Profile
- Serial Tunneling Profile
- Virtual Modem Profile
- Control Signal I/O Profile
- Modbus Gateway Profile
- Power Management Profile
- Remote Access (PPP) Profile
- Remote Access (SLIP) Profile
- Custom Application Profile
- Port Buffering
- Advanced
- Configuring Users
- Configuring Security
- Configuring I/O Interfaces
- Configuring Clustering
- Configuring the Option Card
- Configuring the System
- Controlling the RPS, I/O Channels, and IPsec Tunnels
- System Administration
- Introduction
- Managing Configuration Files
- Downloading IOLAN Firmware
- Calibrating I/O
- Setting the IOLAN’s Date and Time
- Rebooting the IOLAN
- Resetting the IOLAN to Factory Defaults
- Resetting the SecurID Node Secret
- Language Support
- Downloading Terminal Definitions
- Resetting Configuration Parameters
- Lost Admin Password
- Applications
- RADIUS and TACACS+
- SSL/TLS Ciphers
- Virtual Modem AT Commands
- Pinouts and Cabling Diagrams
- Setting Jumpers
- I/O Wiring Diagrams
- Utilities
- Accessories
- Troubleshooting
- Introduction
- Hardware Troubleshooting
- Communication Issues
- DeviceManager Problems
- Host Problems
- RADIUS Authentication Problems
- Login Problems
- Problems with Terminals
- Unknown IP Address
- DHCP/BOOTP Problems
- Callback Problems
- Language Problems
- Modem Problems
- PPP Problems
- Printing Problems
- Long Reboot Cycle
- SSL/TLS
- I/O Models
- IPv6 Issues
- Contacting Technical Support
- Glossary
- Index
Troubleshooting 417
Contacting Technical Support
Contacting Technical Support
Making a Technical Support Query
Who To Contact
Note:
Perle offers free technical support to Perle Authorized Distributors and Registered Perle
Resellers.
If you bought your product from a registered Perle supplier, you must contact their Technical Support
department; they are qualified to deal with your problem.
Have Your Product Information Ready
When you make a technical support enquiry please have the following information ready:
Product Name
Problem Description
Your Name
Company Name and
Address
Country
Phone Number
Fax Number
Email Address
Making a support query via the Perle web page
If you have an internet connection, please send details of your problem to Technical Support using
the email links provided on the Perle web site in the
Support/Services area.
Click here to access our website at the following URL:
http://www.perle.com
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