Warranty Guide
1792ES | 01/2021 | PAGE 3 OF 3
PERGO® IS MANUFACTURED AND DISTRIBUTED BY UNILIN NORTH AMERICA, LLC
CUSTOMER SERVICE | 1-800-33-PERGO | NA.PERGO.COM/CONTACT-US
Pergo TimberCraft + WetProtect Limited Warranty for Floor Installations Only
How to Make Claims:
Any claim under any of the limited warranties above must be made by contacting your retailer within 30 days after the basis for the claim is
detected. In addition, any claim under any of the limited warranties above must be made before the end of the applicable limited warranty
period. Proof of purchase, including the date of purchase, must be presented to make a claim.
Pergo’s Responsibility:
If Pergo accepts a claim under any of the limited warranties above, Pergo will repair or replace, at its option, the aected Pergo flooring
material only. If Pergo, in its sole discretion, determines that such repair or replacement is not reasonably achievable, Pergo may choose
to refund the purchase price of the aected Pergo flooring material. If the design for which a claim is made is no longer available, Pergo
will replace the aected floor materials with another Pergo design of equal or greater value at Pergo’s discretion. If the product was
professionally installed, Pergo will cover reasonable labor costs. For residential warranty claims involving subfloor damage, Pergo will cover
reasonable labor costs to clean visible mold and mildew growth using industry standard methods. For residential wood subfloor damage,
Pergo will cover reasonable labor and materials costs to repair or replace only the damaged sections of subfloor. Replacement or cleaning of
insulation, floor joists or other structural, mechanical or electrical components is excluded. Consequential damages, including any medical
issues related to mold or mildew growth, are also excluded. Upon approval of the warranty claim, Pergo will provide you with instructions
on the manner in which to proceed in order to have your flooring repaired or replaced, and you must comply with such instructions within
ninety (90) days after the claim is approved, or your rights under the limited warranty will be deemed waived. The above remedies are the
sole and exclusive remedies for claims on this product. These limited warranties give you specific legal rights, and you may also have other
rights which vary from state to state.
DISCLAIMERS:
PERGO DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS PRODUCT. Pergo disclaims liability for incidental and consequential
damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you. These limited warranties are not transferable. They extend only to the original end consumer.
Samples, descriptions, and other information concerning the product contained in Pergo catalogs, advertisements, or other promotional
material or statements made by sales representatives or distributors are for general informational purposes only and are not binding upon
Pergo. No sales representatives or distributors shall have any authority whatsoever to establish, expand or otherwise modify
Pergo’s warranties.
The provisions of these limited warranties are deemed to be severable and the invalidity or unenforceability of one provision shall not aect
the validity or enforceability of any other provision.
These limited warranties constitute the entire agreement of the parties, and no waiver or amendment shall be valid unless in writing and
signed by an authorized representative of Pergo.
Care and Cleaning
Place felt floor protectors under the legs of moveable furniture. Chair casters should be rubber — not plastic or metal. Place walk-o mats at
entrances. Dust mop as primary cleaning method. Occasionally wet mop with water only, using a well wrung out mop; DO NOT pour liquid
directly on floor or use an excessively wet mop that will puddle or leave moisture standing on the floor. If needed, use 1 cup of vinegar per
gallon of water OR 1/3 cup non-sudsing ammonia per gallon of water. DO NOT use detergents, abrasive cleaners, soaps, waxes or polishes. A
residential steam mop may be used provided the steam is applied to a microfiber pad and not applied directly to the floor. Make sure to set
the temperature of the steam mop to the appropriate setting for laminate floors, or to the lowest setting. Steam mop in the length direction
of the planks only. Use correct hard surface vacuum tools. DO NOT use rotating beater bars, floor scrubbers, jet mops, buers or similar
products. Wipe up spills immediately. DO NOT allow topical moisture to remain on the floor longer than necessary.