Warranty Guide

1792ES | 01/2021 | PAGE 2 OF 3
PERGO® IS MANUFACTURED AND DISTRIBUTED BY UNILIN NORTH AMERICA, LLC
CUSTOMER SERVICE | 1-800-33-PERGO | NA.PERGO.COM/CONTACT-US
Pergo TimberCraft + WetProtect Limited Warranty for Floor Installations Only
The Pergo TimberCraft + WetProtect Limited Lifetime Residential Warranty and Limited 10-Year Light Commercial Warranty
are made subject to the following conditions:
1. The floor must be installed properly in accordance with Pergo installation instructions. The instructions should be obtained through a
retailer or at 1-800-33-PERGO (1-800-337-3746) or www.pergo.com. Proper installation includes, but is not limited to, the following:
• A moisture test is strongly recommended to determine if excessive moisture exists in the subfloor. Failure to demonstrate an
acceptable moisture test was completed prior to installation may result in future warranty claim denial.
• When using a calcium chloride moisture test for concrete subfloors (ASTM F1869), values must be ≤ 5 lbs/1000ft2/24hr or <80%
RH with an in situ probe (ASTM F2170).
• A polyethylene film vapor barrier must be used over concrete subfloors.
• A polyethylene film vapor barrier is not required over wood subfloors. Moisture readings of wood subfloors must be ≤12%
throughout the entire installation.
• For planks without attached underlayment, install over a single layer of underlayment appropriate for laminate floors.
• For planks with attached underlayment, it is acceptable to install Pergo Gold underlayment (Lowes Part # 670312) prior to
flooring installation if desired. Make sure to follow the underlayment installation instructions, taking special care to seal all
foam edges with sealing tape and repair all rips and perforations in the underlayment vapor barrier prior to flooring installation.
A separate vapor barrier should not be used in conjunction with Pergo Gold underlayment.
• The entire perimeter of the installation must be sealed with the WetProtect molding system or 100% silicone sealant in
accordance with the installation instructions. For sections where the WetProtect molding system cannot be used, seal the
perimeter with 100% silicone sealant. All expansion spaces must be filled with 3/8” compressible PE foam backer rod and
covered with 100% silicone sealant. Apply 100% silicone sealant to all moldings at the point of contact with the flooring surface.
Apply silicone sealant at all connections to doorframes or any other fixed objects.
• When installing Pergo in special situation areas such as terrazzo, pier and beam or radiant heating, and to also learn how to
properly acclimate your floor, please contact our consumer help line at 1-800-33-PERGO (1-800-337-3746) or log on to
www.pergo.com to obtain important additional information.
• Failure to fully engage the locking system around all sides of each plank during installation could result in gaps that will void this
limited warranty.
2. The flooring must be used only indoors in a dry, climate-controlled area.
3. The flooring must be maintained in accordance with Pergo care and maintenance instructions. Damage resulting from excessively
wet maintenance or from using detergents, abrasive cleaners, soaps, waxes or polishes is not covered by this limited warranty.
4. Damage must not have occurred as a result of improper or inadequate maintenance or accidents, such as damage caused by
scratching, impact or cutting. Damage resulting from the use of rotating beater bars, floor scrubbers, jet mops, buers or similar
products is not covered by this limited warranty.
5. Surface wear must be readily visible (i.e. approximately 1 square inch). Gloss or sheen changes and variations from later product
additions or non-warranty repairs are not covered by this limited warranty.
6. These limited warranties do not apply to moisture damage caused by events beyond everyday household spills, including but not
limited to flooding, standing water, leaking pipes, mechanical failures or appliance leaks.
7. These limited warranties do not apply to damage caused by water or moisture originating from within the subfloor or underneath the
flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is
transmitted to the surface through exerted pressure) or other conditions that result in water or moisture being below the floor.
8. These limited warranties do not apply to flooring installed on a concrete subfloor unless a nonrecycled (100% virgin resin) 6-mil
polyethylene film vapor barrier with a density of 0.92 lbs/cubic foot and a thickness tolerance of +/- 10% is installed over the
concrete subfloor that emits a water vapor no greater than 5 lbs/1000ft2/24-hr. Pergo Gold is an acceptable vapor barrier when
installed in accordance with the provided instructions.
9. These limited warranties do not apply to moldings.
10. Installation of flooring that contains any obvious or visible defects is not covered by these limited warranties.
11. These limited warranties do not apply to any damage that occurs during shipment or installation.
12. These limited warranties do not apply to product that has been put to abnormal use or conditions or abused in any way, which
includes but is not limited to moisture damage from plumbing, storms, or flooding; damage from smoke, fire or other casualty
events; damage caused by negligence; improper alterations of the original manufactured product; damage from use of the flooring
that is unreasonable considering the normal and expected uses of a laminate wood floor in a residential environment; or damage of
mechanical nature.