Warranty Guide

Finish Warranty

Under normal use conditions, PERGO hereby warrants to the original owner (“Buyer”), the factory

applied ﬁnish of their PERGO Hardwood ﬂoor will not wear through or will not lack ﬁnish adhesion for

as long as the original Buyer owns the ﬂoor. Diminished gloss is not considered wear through of

the ﬁnish. In the event the ﬁnish wears through or releases from the PERGO Hardwood ﬂoor, PERGO

will, at its option, repair or replace the affected planks or area, prorated over the remaining life of

the warranty.

Jobsite Conditions

PERGO recommends all PERGO wood ﬂoors be acclimated before installation. The purpose of

acclimation is to allow the moisture content of the wood ﬂooring to adjust to “normal living conditions”

at the site. These are the temperature and humidity conditions that will typically be experienced once

the structure is occupied. The room temperature must be within a range of 60-80 degrees Fahrenheit,

with a relative humidity between 35% to 55%. These environmental conditions are speciﬁed as pre-

installation requirements and should be maintained for the life of the product. Environmental conditions

consistently outside of these parameters could result in product performance problems that would not

be covered under this warranty.

Additional warranties exclusively for Preﬁnished Engineered Floors:

Structure Warranty

Under normal use conditions, PERGO hereby warrants to the original Buyer of PERGO Hardwood

ﬂooring the plies will not separate for as long as the Buyer owns the home. PERGO will, at its option,

repair or replace any defective planks at no cost to the Buyer.

Moisture Warranty

PERGO hereby warrants to the original Buyer of PERGO Hardwood ﬂooring against moisture damage

due to topical spills for as long as the original Buyer owns the home. Topical spills of normal household

substances (food and beverages) must be removed promptly. Topical spills allowed to remain on the

ﬂoor for any considerable time will damage the PERGO wood ﬂoor and will void this warranty. Flooding,

acts of God, plumbing accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc.)

are not topical spills and are not covered by this warranty.

This Limited Lifetime Residential Warranty is pro rata. A pro rata warranty is one that provides

a refund or credit and decreases according to a set formula as the warranty period progresses. The

original warranty value is reduced by the amount of time that you own it. When a claim is made, the

value of the warranty becomes a percentage of ownership per year based upon the warranty period.

The Limited Lifetime Residential Warranty is prorated over 33 years. Any services that are provided as

part of this warranty do not extend the warranty period. This limited residential warranty does not apply

to Cabin grade or other downgraded or discontinued PERGO Hardwood ﬂoors and any such product(s)

that are sold “as is”. Any and all representations, promises, warranties or statements by PERGO or its

agents that differs in this manner from the terms of this limited warranty shall be of no force or effect

unless in writing and signed by a duly authorized ofﬁcer of PERGO. If there is a conﬂict between these

general terms and conditions and the terms and conditions of the warranties as speciﬁed, the terms

and conditions of the warranties speciﬁed shall control.

Any of the following shall void and invalidate the above limited warranty.

Visible Defects — Boards with visible defects must not be installed. Visible defects are those defects

which are apparent on the face of the ﬂooring. Boards with visible defects must be noted by the

installer/buyer and reported before installation so that replacement ﬂooring can be furnished prior

to installation.