Installation Guide
Limited Warranty For Wall Installations Only
Pergo Limited Lifetime* Residential Warranty
Pergo, LLC (“Pergo”) provides the following lifetime residential warranty to the
original purchaser for as long as he or she owns the product. This warranty applies to
the rst owner and the rst installation of the product and may not be transferred.
The “rst owner” is the person stated as the buyer on the purchase document(s). This
warranty applies only to rst quality Pergo brand products purchases made after the
edition date of this warranty. The limited warranty does not cover any damage that
occurs during shipment or installation.
Manufacturing Defects
Pergo hereby warrants to the original owner (“Buyer”) their Pergo locking
engineered hardwood product will be free from manufacturing defects for as long
as Buyer owns the product. Hardwood is a natural product and may have naturally
occurring variations in grain and color, mineral streaks and knots. The owner/installer
of a Pergo hardwood product must use reasonable selectivity and hold out or cut o
objectionable naturally occurring blemishes prior to installation.
Finish Warranty
Under normal use conditions, Pergo hereby warrants to the original owner (“Buyer”),
the factory applied nish of their Pergo hardwood product will not wear through
or will not lack nish adhesion for as long as the original Buyer owns the product.
Diminished gloss is not considered wear through of the nish. In the event the
nish wears through or releases from the Pergo hardwood product, Pergo will, at its
option, repair or replace the aected planks or area, prorated over the remaining life
of the warranty.
Structure Warranty
Under normal use conditions, Pergo hereby warrants to the original Buyer of the
Pergo hardwood product that the plies will not separate for as long as the Buyer
owns the home. Pergo will, at its option, repair or replace any defective planks at no
cost to the Buyer.
Jobsite Conditions
Pergo recommends all Pergo hardwood products be acclimated before installation.
The purpose of acclimation is to allow the moisture content of the hardwood
product to adjust to “normal living conditions” at the site. These are the temperature
and humidity conditions that will typically be experienced once the structure
is occupied. The room temperature must be within a range of 60-80 degrees
Fahrenheit, with a relative humidity between 35% and 55%. These environmental
conditions are specied as pre-installation requirements and should be maintained
for the life of the product. Environmental conditions consistently outside of these
parameters could result in product performance problems that would not be
covered under this warranty.
Pergo’s Responsibility:
In the event Pergo determines one or more of the above warranty conditions apply
to a claim by the original Buyer, the Buyer’s exclusive remedy and Pergo’s sole
liability on any claim, whether in tort, contract, or breach of warranty, shall be limited
to either (1) the repair or replacement of the defective Pergo hardwood product
material only for the aected areas only, or (2) the refund of the applicable purchase
price. Labor costs for removal and/or installation or repair associated with a warranty
claim are not covered. PERGO HEREBY DISCLAIMS ALL OTHER WARRANTIES WHATSO
EVER, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PERGO HAVE ANY
OTHER LIABILITY OR ANY MONETARY LIABILITY TO THE BUYER IN EXCESS OF THE
PURCHASE PRICE OF THE PERGO HARDWOOD PRODUCT. PERGO EXPRESSLEY
EXLUDES AND SHALL NOT BE REPSONSIIBLE FOR INICENTIAL OR CONSEQUENTIAL
DAMAGES OF ANY KIND. If Pergo shall elect to repair or replace any defective Pergo
hardwood product, then Pergo will supply a new Pergo hardwood product of the
same color and grade, if available. If such Pergo hardwood product is not available
or discontinued, Pergo reserves the right to supply a Pergo hardwood product of
similar value and appearance.
*This Limited Lifetime Residential Warranty is pro rata. A pro rata warranty is
one that provides a refund or credit and decreases according to a set formula as the
warranty period progresses. The original warranty value is reduced by the amount
of time that you own it. When a claim is made, the value of the warranty becomes a
percentage of ownership per year based upon the warranty period.
The Limited Lifetime Residential Warranty is prorated over 33 years. Any services
that are provided as part of this warranty do not extend the warranty period. This
limited residential warranty does not apply to Cabin grade or other downgraded or
discontinued Pergo hardwood products and any such product(s) that are sold “as
is”. Any and all representations, promises, warranties or statements by Pergo or its
agents that diers in this manner from the terms of this limited warranty shall be of
no force or eect unless in writing and signed by a duly authorized ocer of Pergo.
If there is a conict between these general terms and conditions and the terms and
conditions of the warranties as specied, the terms and conditions of the warranties
specied shall control.
The Pergo Limited Lifetime* Residential Warranty is made subject to the
following conditions:
1) These limited warranties apply to wall installations only. They do not apply to
oor installations.
2) Other horizontal uses of this product are not covered by these limited
warranties. Never install this product on a ceiling or as a countertop.
3) These warranties do not apply to any product installed in a commercial
application.
Any of the following shall void and invalidate the above limited warranty.
Visible Defects—Boards with visible defects must not be installed. Visible defects
are those defects which are apparent on the face of the product. Boards with visible
defects must be noted by the installer/buyer and reported before installation so that
replacement product can be furnished prior to installation.
Building Settling or Uneven Walls—Building settling or uneven walls are
considered to be part of the pre-installation inspection process. Do not install
Pergo hardwood if these situations exist. This Pergo limited warranty does not cover
damage or defects caused by settling or uneven walls.
Improper Installation—Pergo hardwood must be installed in strict accordance with
Pergo’s written installation instructions. Improper installation, done in a way that is
contrary to Pergo’s written installation instructions, can cause problems with Pergo
hardwood products. This Pergo limited warranty does not cover damage or defects
caused by improper installation.
Improper Maintenance or Inadequate Care—Pergo hardwood requires proper
maintenance. Pergo hardwood products must be maintained in accordance with
Pergo’s written maintenance instructions. This Pergo limited warranty does not cover
damage or defects caused by improper maintenance or inadequate care.
Renishing—The factory nish of your Pergo hardwood product may be renished.
However, renishing the ooring will void the Finish Warranty. Accidents, Abuse or
Abnormal Wear—Pergo does not warrant against damage or defects resulting from
accidents, abuses or abnormal usage which stain or scratch the nish, diminish gloss
or indent the surface of the Pergo hardwood product.
Problems with Moisture or Dryness—This Pergo limited warranty does not
cover damage or defects caused by wetting, presence of excessive moisture or
by conditions which are too dry. Floods, acts of God, plumbing accidents, leaking
appliances or pet urine are not covered by this warranty.
Excessive Lighting—This Pergo limited warranty does not cover damage or
defects, including, but not limited to color changes caused by excessive sunlight or
intense lighting. Excessive sunlight or intense lighting can cause color changes in
the nished product. Window treatments will usually provide adequate protection
against excessive sunlight or intense lighting. Additionally, due to the eects of
excessive sunlight or intense lighting, new and/or replacement Pergo hardwood
product may not match display samples and/or existing product.
Dierence from Samples—This Pergo limited warranty does not cover visual
dierences between color samples and the color of the installed product. Please
approve your product’s color prior to installation.
Transferability—This Pergo limited warranty is applicable to the original owner only
and to the Pergo hardwood product used in the original installation. The warranty is
non-transferable.
revision date: 10/24/2016