Users Manual

Troubleshooting
Message:Tryagain
Cause:Packagenotlocatedinstore
Solution: CheckRxnumbersentered.Press“Locate”or“LocatewithTone”again.
Message:Wrongpackageretrieved.
Cause:scripClipscanneddoesnotmatchRxnumbers.
Solution:PutscripClipbackonpackageandreturntoshelf.Press“Locate”again.Retrievecorrect
package.
Message:UnabletoreadRxnumbers.
Cause:scripClipreaderdidnotreceiveallRxnumbersfromscripClip
Solution:HoldscripClipclosertothescripClipReaderandpresstheorangebuttononscripClipagain.
Event:UserisunabletofindflashingscripClipinstore
Cause:scripClipstopsflashingafter30seconds.
Solution:Press“LocatePrescriptions”againorpress“LocatePrescriptionswithTone”.Userdoesnot
needtore‐enterRxnumbers.
Message:Unabletocommunicatewiththecentralservice
Cause:Packagenotlocatedinstore
Solution: Call650941‐7000ext5orsendemailto
[e-mail]
7400‐0002RevB 7