Frequently Asked Questions

What can I do if I need support?
Does Peplink offer support for this product? What if I have
difficulties setting it up?
First, Peplink Partners always provide support to the users of products they have
sold, so always reach out to the place of purchase first.
For those who prefer self-service, Peplink has a very active forum. Among the
regular forum, users are Peplink Partners, Peplink employees, and many very
knowledgeable users. Generally, folks with questions get answers rather quickly. In
the unlikely event of a suspected hardware or firmware issue, you can enter a
support ticket with Peplink directly. You will then receive attention from some of the
best engineers on the planet! Peplink supports its owners like no other
manufacturer of similar equipment.
I can’t access the Internet via the Balance 20X, what can I do?
Visit this link (troubleshooting session) for a basic troubleshooting guide. If that
doesn't work, reach out on our forum and the team will get you online.
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FAQ - Balance 20X
peplink.com
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