Use and Care Manual
Q: Some parts are missing, I could not finish assembly.
A: Please kindly circle missing parts in the parts list of the manual, and send
pictures to our service team. We will prepare and ship them to you for free
ASAP.
Q: My item occurs a quality problem. I am not satisfied with it.
A: Pleasekindly take it easy and provide us pictures. We would help you to solve
it by send replacement parts, replacement products or refund.And you do not
need to take time to repack and return it back to us.
Q: The color is not the same as I ordered. How to solve it?
A: Please kindly help to provide us the pictures of the SKU number, the shipping
label on the carton and also the product itself, better in one picture. Your
pictures will help us to speed up solving the problem.
Q
:How to prolong the service life of this item?
A: When it is stained with dusts, oil or sweat, please wipe with a damp cloth.
You'd better use a cover when it is out of use.
If you have any problem with this product or our service, please don't be hasty
in writing a negative review or feedback. Welcome to contact us right away,
our service team will response within 24 hours, we will try our best to help
you. Thank you for giving us a chance to improve the product and our service.
BEFORE INSTALLATION
Please list all parts as below first to check if any part is missing and make
assembly easier.
Do be careful that some parts are heavy and sharp.
Please follow the assembly steps to install the product, if you find spare
parts left, don't be worried, the left spare parts are prepared for bad ones if
occurred.
Please fully tighten all screws only when they are in place.
Please do not exceed the bearing limitations of the product.
Reconfirm that all bolts, screws, and knobs are secure every 90 days.
Please retain these instructions for future reference.
CUSTOMER SERVICE FAQS
You're welcome to contact us at needcare@peteroutdoor.com
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