Installation Manual

Appendix

TROUBLESHOOTING (FAQ)

Problem Action

The product does not turn on in any way.

Check the connection status of the power cable.

Check the power to the power socket.

No monitoring video is displayed at all.

Check whether the video cable of the camera is connected properly.

Check the power of the camera.

Check the settings of the camera lens.

I failed to connect the PC to the Encoder.

Check whether the LAN cable and the hub are connected properly to the

Encoder.

If the network settings of the Encoder contain DHCP, check the change history of

the DHCP server (router).

Use Device Utility or Endura Utilities to check if the network settings of the

Encoder have changed in any way.

I cannot access the Encoder because I forgot the admin ID

and the password.

Reset the Encoder to the factory default as instructed on page 18 of the user

manual.

When the reset is completed, the default access information is: ID:admin and

Password:admin.

Access by the Web has failed.

Check whether the network cable for Internet connection is properly connected

to the LAN port of the product.

If the Encoder is connected to the router, use the IP address of the router.

I can access the Web but still no video image is displayed.

This may happen when the communications provider or network administrator

has blocked the service port of the Encoder.

Try to access the Web using the new port numbers.

PELCO TROUBLESHOOTING CONTACT INFORMATION

If the instructions provided fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or +1-

559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.

Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel only.