Manual

C3473M-C (10/10) 51
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and
Canada) or+1-559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.
Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel only.
Table F. Troubleshooting the IS50/IS51 Series
Problem Possible Cause Suggested Solution
No image displayed Power cord and
coaxial cable are not
connected
appropriately
Check whether the connection is appropriately established.
Monitor
disconnected
Check whether connection is established.
Monitor brightness
or contrast
inappropriately
adjusted
Check whether the monitor settings are appropriate.
Shock absorbers in
the dome were not
removed
(Applies to Super Dynamic 5 (SD5)™ models only.) Confirm
whether the shock absorbers have been removed.
Blurred image Dome cover is
contaminated or
flawed
Check the dome cover.
Focus is incorrectly
adjusted
Check whether the focus is adjusted correctly.
Camera lens is dirty Check whether the lens of the camera is clean.
Damaged power cord
sheathing
The power cord and
connector are
damaged
Turn off the power immediately and request repair from
your dealer. Use of the damaged cord or connector may
cause electric shock or fire.
Heated portion of
power line consisting of
power cord during use
Warmed power cord or
loosened connection by
bending or stretching
during use