Installation Manual

18
C3909M-EN (03/12)
PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any
merchandise proved defective in material or
workmanship for a period of one year after the
date of shipment.
Exceptions to this warranty are as noted below:
• Five years:
– Fiber optic products
– Unshielded Twisted Pair (UTP) transmission
products
– CC3701H-2, CC3701H-2X, CC3751H-2,
CC3651H-2X, MC3651H-2, and MC3651H-
2X camera models
• Three years:
– FD Series and BU Series analog camera
models
– Fixed network cameras and network dome
cameras with Sarix
®
technology
– Sarix thermal imaging products (TI and ESTI
Series)
– Fixed analog camera models (C20 Series,
CCC1390H Series, C10DN Series,C10CH
Series)
– EH1500 Series enclosures
– Spectra
®
IV products (including Spectra IV
IP)
– Spectra HD dome products
– Camclosure
®
Series (IS, ICS, IP) integrated
camera systems
– DX Series video recorders (except DX9000
Series which is covered for a period of one
year), DVR5100 Series digital video
recorders, Digital Sentry
®
Series hardware
products, DVX Series digital video recorders,
and NVR300 Series network video
recorders
– Endura
®
Series distributed network-based
video products
– Genex
®
Series products (multiplexers,
server, and keyboard)
– PMCL200/300/400 Series LCD monitors
– PMCL5xxF Series and PMCL5xxNB Series
LCD monitors
• Two years:
– Standard varifocal, fixed focal, and
motorized zoom lenses
– DF5/DF8 Series fixed dome products
– Legacy
®
Series integrated positioning
systems
– Spectra III
™
, Spectra Mini, Spectra Mini IP,
Esprit
®
, ExSite
®
, ExSite IP, and PS20
scanners, including when used in
continuous motion applications
– Esprit Ti and TI2500 Series thermal imaging
products
– Esprit and WW5700 Series window wiper
(excluding wiper blades)
– CM6700/CM6800/CM9700 Series matrix
– Digital Light Processing (DLP
®
) displays
(except lamp and color wheel). The lamp
and color wheel will be covered for a period
of 90 days. The air filter is not covered
under warranty.
• Six months:
– All pan and tilts, scanners, or preset lenses
used in continuous motion applications
(preset scan, tour, and auto scan modes)
Pelco will warrant all replacement parts and
repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair
shall be sent freight prepaid to a Pelco
designated location. Repairs made necessary
by reason of misuse, alteration, normal wear, or
accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to
no liability for damages or loss resulting from the
specific use or application made of the Products.
Pelco’s liability for any claim, whether based on
breach of contract, negligence, infringement of
any rights of any party or product liability,
relating to the Products shall not exceed the
price paid by the Dealer to Pelco for such
Products. In no event will Pelco be liable for any
special, incidental, or consequential damages
(including loss of use, loss of profit, and claims
of third parties) however caused, whether by the
negligence of Pelco or otherwise.
The above warranty provides the Dealer with
specific legal rights. The Dealer may also have
additional rights, which are subject to variation
from state to state.
If a warranty repair is required, the Dealer must
contact Pelco at [phone] or (559) 292-
1981 to obtain a Repair Authorization number
(RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, sales order
number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a
product that does not fall under the warranty
conditions stated above, please include a