User's Manual

10
CONSUMER INFORMATION
Consumer Information
IF YOU NEED ASSISTANCE
Both Karma Automotive and your Karma
Retailer are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1 - Discuss the situation with an
appropriate member of your Retailer team
such as the Service Manager or Customer
Satisfaction Manager.
If necessary, escalate to the Retailer owner
or General Manager for assistance. In most
cases, a satisfactory solution can be
reached at this step.
Step 2 - If your Retailer does not address
your concern to your satisfaction, please
contact the Karma Client Services Team:
[e-mail]
(855) 56-KARMA (52762)
You may also contact us by mail at:
Karma Client Services
2975 Red Hill Ave.
Suite 200
Costa Mesa, CA 92626
Whether calling or writing, please provide
the following information:
• 17-digit Vehicle Identification Number
(VIN) found on the vehicle registration
paperwork and on the certification label
located on the driver's door pillar.
• Current vehicle odometer reading.
• Name of your selling and servicing
Karma Retailers.
• Your day and evening contact
telephone numbers.
• Your email address.
REPORTING SAFETY DEFECTS
UNITED STATES
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Karma Automotive.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your Retailer, or Karma
Automotive.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-
4236 (TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
National Highway Traffic Safety
Administration
1200 New Jersey Avenue SE.
Washington, DC 20590.
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
CANADA
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada, in addition to
notifying Karma Automotive.
To contact Transport Canada, call their
toll-free number: 1-800-333-0510.