User's Manual

32
Troubleshooting
Question: Video plays black, then blinks.
Answer: This is a known issue. Either unplug and plug the HDMI input
cable (HDMI In 1) and try again, or power down (turn off) the
monitor, wait 5 seconds, then power up (turn on) the monitor.
Question: Video mode switch is slow.
Answer: This is a known issue which will be resolved in a future
software update. Mode switches can take anywhere from 20
seconds to over a minute.
Question: Board boots up to black screen.
Answer: This is a known issue. Either unplug and re-plug the HDMI
input cable and try again, or power down (turn off) the monitor,
wait 5 seconds, then power up (turn on) the monitor.
Question: HDMI input status is incorrect.
Answer: This is a known issue that will be resolved in a future software
update.
Question: Board drops frames / crashes / is unstable.
Answer: The conversion board generates a fair amount of heat and
it is possible to overheat the board, especially in hot or
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normal operation. It is preferable to operate the display in
air-conditioned environments that do not exceed 33 degrees
celcius/91 degrees Fahrenheit.
Question: Hiccups during Ultra-D Load and Play.
Answer: During Ultra-D Load and Play, you may encounter audio and
visual hiccups (stutters, crackling, distortion, etc). Make sure
the USB storage device remains in the USB port, then power
down (turn off) the monitor, wait 5 seconds, then power up
(turn on) the monitor and playback should return to normal.
This issue usually occurs if you plug in a USB storage device
while the conversion board is already running.