User's Manual
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Troubleshooting
5. Troubleshooting
This section lists known issues with the software release. Future
software releases may resolve these issues.
Question: Flashes and corrupted image during mode switch.
Answer: During a mode switch the system restarts the video capture
stack, but the trigger for this process relies on invalid images
being sent through the system which means the image
the new HDMI signal. This is normal and does not indicate a
malfunction. Once the system starts processing video at the
Question: Volume crackles if set too high.
Answer: If the volume is adjusted above its default setting, then
the output of the DAC can be too high for the input of the
speakers, resulting in clipping being heard. Do not adjust
volume higher than the default setting of 75% unless the input
volume is very, very low.
Question: Audio crackles.
Answer: The only currently supported input sample rate for audio is
48kHz. Attempting to play back 44.1kHz or other sample rates
will result in the audio crackling. Please verify that the source
is sending 48kHz audio.
Question: No video is shown on the screen.
Answer: This is a known issue. Either unplug and re-plug the HDMI
input cable (HDMI In 1) and try again, or power down (turn
off) the monitor, wait 5 seconds, then power up (turn on) the
monitor.