User's Manual

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iii. You will coordinate your preferred time
directly with the collection service.
iv. After the repair, the equipment will be
returned to the place of your choice.
v. The registered end user or a
responsible person authorized by the
end user must be available to deliver
and return the product.
vi. Depending on the conditions of
accessibility and safety in the area,
you may be required to take and claim
your equipment at a collection center.
The technician will inform you of the
service times.
c. Home Delivery
i. The Dell agent will perform a
diagnostic of the problem with your
help, giving you instructions by phone
and if necessary connecting remotely
(with your consent) to your computer.
ii. The Dell agent will give instructions for
receiving the visit of a Dell authorized
technician at your home or workplace.
d. Home Diagnosis and Repair Service.
i. The Dell agent will give you
instructions for receiving the visit of
a Dell authorized technician at your
home or workplace.
ii. The Dell authorized technician will
visit your residence or workplace,
diagnose the problem and if necessary
coordinate additional visits with you to
solve the problem.
General Provisions
•The services, when their provision is agreed with
the customer, will be provided by a Dell authorized
service provider and may vary depending on the
product.
•Response times are estimated and may vary according
to the site/location and access to the product and
availability of parts.
•The service may be provided by phone or Internet as
appropriate.
•If it is agreed and stated on the Order Confirmation,
the Service Offer may include advice, labeling,
installation, embedding, removal, training and/or
consulting.
•Unless otherwise expressly provided in the Order
Confirmation, the service does not include: articles
excluded from the warranty, changes in configuration,
relocation, preventative maintenance, disposable
items, diskettes, CDs, work which at Dell’s discretion
is not necessary (except products purchased in Chile),
electrical environment, data transfer or software,
solution of problems caused by virus.
•Third-party products will be repaired under the
warranty of the manufacturer or licensor.
•Replacement parts not critical for operation of the
product (e.g. hinges, ports, decorations, frames) may
not be substituted in the period of the service offer
(except products purchased in Peru).
•Except for products purchased in Chile and Peru, Dell
is not obligated to provide the service or support until
Dell has received full payment.
•With the exception of products purchased in Chile,
Dell has no responsibility for loss or recovery of data,
software and other existing programs. Dell is not
responsible for any of your confidential, patented or
personal information; for lost or corrupted data; or for
the damaged or lost removable media.
The end user is responsible for making and keeping a
backup copy of all their data.
•Dell or its authorized service providers are not
authorized to copy materials protected by copyright
or to copy or use illegal data. Consequently, Dell
cannot be liable for breach of copyright of files
installed directly by the end user.
Return Policies
To return products, you must contact Dell Customer
Service and obtain a Credit Return Authorization number
during the return period applicable to the product that
you wish to return.
You must send the product to Dell within five (5) days
of the date on which Dell issues the Credit Return
Authorization. You must:
•Return all the products you wish to return to Dell.
With the exception of products purchased in Chile
and Peru, at Dell’s discretion the credit for the returns
may be less than the invoice or the price of the
individual component because of the package or
promotion price or any discounts or unannounced
concessions.
•Send the product(s) at your own cost, and insure the
shipment or accept the risk of loss or damage during
shipping.
•Return the products in their original packaging,
in “as new” condition, together with any media,
documentation or any other parts included in your
original shipment.
•Upon receiving the return, Dell will issue a credit
or reimbursement for the purchase price paid, less
shipping and handling and any applicable fees for
inventory replacement.
NOTE: Before you return the product(s) to us, be
sure to back up the data on the hard disk(s) and any
other storage device(s) in the product(s). Delete any
confidential, patented and personal information,
along with removable media such as floppy disks,
CDs or PC cards. Dell is not responsible for any of
your confidential or public information, patented
or personal; for loss or corrupted data; or for
damaged or lost removable media.
NOTE: If the product was acquired through a Dell
authorized distributor/reseller, the customer will be
subject to the returns policy of the respective store
or authorized distributor/reseller.
Legal Rights and Limitations
Dell does not offer any other warranty or make
equivalent statement apart from those previously
established. This warranty supersedes all other
warranties, to the maximum permitted by law. In the
absence of applicable laws this warranty shall be the
user’s sole and exclusive remedy against Dell or any
of its partners, and neither Dell nor any of its partners
shall be liable for loss of profits or contracts, or alleged
damages, or any other indirect or consequential loss
arising from negligence, breach of contract or any
other event.
This warranty shall not limit or affect the binding legal
rights of the end user or any other rights arising from
other contracts between the end user and Dell and/or
any other seller.
Dell World Trade LP
One Dell Way, Round Rock, TX 78682, USA.
Dell América Latina Corp., Argentina Branch
Alicia Moreau de Justo 350, 4to. piso, oficina 402,
Ciudad de Buenos Aires, C1107AAH Argentina
Dell Computer de Chile Ltda.