IP Phone User Manual

1.2 Receiving Group Features
50 Feature Guide
Explanation for Queuing Time Table 01:
Conditions
• If the call is transferred to the incoming call distribution group and is handled by the
Queuing Time Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
• Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by
pressing the Hurry-up button. (When the call is already ringing on any extension, the call
is not redirected.)
This feature is also known as Hurry-up Transfer.
• Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing
before Manual Queue Redirection may be performed is programmable ( Queuing Hurry-
up Level [629]). The button shows the current status as follows:
Feature Guide References
1.2.2.5 Overflow Feature
1.19.2 Flexible Buttons
User Manual References
User Manual
1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)
Light Pattern Calls in the Waiting Queue
Off No queued call
Red on At or under the assigned number for Hurry-up
Rapid red flashing Over the assigned number for Hurry-up
Sequence 02
Queuing Time Table 01
OGM 01 is sent.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Sequence 01
Music on Hold
is sent for 30
seconds.
Sequence 04
Redirects to
the overflow
destination.
Overflow
destination
answers.
The call
queues.
The call is connected to the member
extension as soon as the extension
becomes available.
OGM 03 is sent.
Sequence 03
We are sorry to
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.