IP Phone User Manual

1.2 Receiving Group Features
42 Feature Guide
1.2.2 Incoming Call Distribution Group Features
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY
Description
An incoming call distribution group is a group of extensions programmed through system
programming ( Incoming Call Distribution Group Member [620]). An incoming call
distribution group receives calls directed to the group. Each incoming call distribution group
has a floating extension number.
Incoming calls directed to an incoming call distribution group are distributed to the member
extensions in the group using a distribution method. When a preprogrammed number of
extensions in the group are busy, the incoming calls can wait in a queue.
Each incoming call distribution group and member extensions can be programmed as desired
to handle incoming calls. Calls to the group can be monitored by an extension assigned as a
supervisor (supervisor extension).
*1
:
Incoming Call Distribution Group Floating Extension Number [622]
*2
:
Incoming Call Distribution Group Name [623]
*3
:
Incoming Call Distribution Group Distribution Method [624]
*4
:
Maximum Number of Agents [632]
*5
:
Queuing Call Capacity [628]
*6
:
Queuing Hurry-up Level [629]
*7
:
Overflow Time [626]
*8
:
Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*9
:
Tenant number is required to determine the time mode (day/lunch/break/night) (
2.2.4 Time Service) and the music source (for Music on Hold) for each group.
Programming Item Example for Incoming Call Distribution Group 1 with
Diagram
A through F in the table are described in the following diagram.
Group
No.
1
2
3
:
3
Max.
Queuing
Call
Capacity
*5
Hurry-up
Level
*6
3
8
Overflow
Time
*7
60
90
Tenant
No.
*9
1
5
Overflow Destination
*8
Day
100
200
...
...
...
...
...
...
Night
100
200
Group
Name
*2
Sales
Engineering
Floating
Extn. No
.
*1
290
291
Distribution
Method
*3
Ring
UCD
ABCDEF
5
11
Max. No. of
Busy
Extensions
*4