User Guide

Tutorials
Getting Started Guide
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19 Press e to accept the $65.00 billing rate and move to the Billing Status
field.
There are four types of billing status.
• Billable: This ticket can be included on customer invoices.
• Non-Billable: This ticket will not be applied to customer invoices.
This status is automatically applied if this is an administrative ticket.
• No Charge: This ticket will be forced to a zero billing amount. This
ticket can be applied to customer invoices.
• Hold: This ticket will not be applied to customer invoices until the
ticket’s status is changed to billable.
20 Select Billable as the billing status.
The billing amount is calculated for us at $292.50.
21 Press e to move to the Ticket Description field.
There are two description fields:
Ticket Description for Invoicing: This is a short description primarily
used for describing the ticket’s activity for billing purposes. This
description can later be applied to a customer invoice.
Internal Memo: This is a note about the ticket intended for company use
only. Ticket memos can provide detail regarding the activity recorded.
22 Type the following ticket description: Graphic Design and Layout: 2000
Season Brochure.
23 Type the following internal memo: Completed initial layout and design
based on accepted concepts. Ready for proofing.