Integration Guide

PayPal Payments Standard Integration Guide June 2012 401
11
Issuing Refunds
When you issue a refund, PayPal sends the gross amount of the refund to the buyer. The gross
amount equals the net amount of the original transaction plus the refunded fee from PayPal.
Gross Amount = Net Amount + Refund Fee
 “Refunding Within 60 Days of Payment” on page 401
 “Refunding After 60 Days” on page 403
Refunding Within 60 Days of Payment
You can refund the entire amount of a transaction or portions of it. If you issue a refund within
60 days, the original transaction fee for receiving the payment is credited to your account. For
partial refunds, you are credited a percentage of the original transaction fee based on the
refunded amount. If you refund a pending eCheck payment, PayPal does not charge
transaction fees because the pending payment is canceled.
To issue a refund within 60 days:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the History subtab.
The History page appears.
3. Find the payment transaction you want to refund.
4. Click the Details link for the transaction.
The Transaction Details page appears.
5. Scroll down to the Refunds section and click the Issue Refund link.
The Issue Refund Page appears.
6. Enter the refund amount and click the Continue button.