Integration Guide

PayPal Payments Standard Integration Guide June 2012 133
Recurring Payments – Subscribe Buttons
Managing Subscriptions
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6. In the Subscriptions list, locate the row where the Type column reads “Mass Subscription
Cancellation.”
The Status column reads “Processed” after PayPal finishes processing your mass
cancellation file.
7. Click the Details link to see statistics about your mass subscription cancellation and to
download a mass cancellation log file.
The Transaction Details page opens to display the following statistics:
– Total Emails – Number of email addresses uploaded from your file.
– Emails Matched – Number of email addresses that matched one or more active
subscriptions.
– Emails Not Matched – Number of email addresses that matched no active subscriptions
or matched subscriptions that were already completed or canceled.
– Successful Cancellations – Number of subscriptions canceled. This number may be
higher than the number of emails matched if any email address had more than one active
subscription.
8. Click the View Details button to download a mass cancellation log file.
PayPal prompts you to open or save a file named BatchLog.txt. Each line in the file
represents the actions taken against a subscription. Each line begins with the subscription
ID and has the email address of the subscriber and the processing date. The log file reports
the following processing results:
– Success – The subscription was canceled.
– Failed Already cancelled – The subscription was canceled already.
– Failed Already completed – The subscription ended already.
– Failed – A general failure occurred, as identified by the failure code.
– No Match – The email address did not match any of your subscriptions.
Suspending Subscriptions
If you accepted your first subscription payment after October 15, 2009:
You can suspend a buyer’s subscription. Suspending a subscription lets you stop charging the
buyer, but keep their subscription profile active so you can use it for future charges. For
example, if your subscriber is going on vacation and wants to stop receiving the subscription
material during that time, you can suspend their subscription. Only PayPal merchants can
suspend subscriptions.
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the History subtab.
The History page opens.