Integration Guide

Website Payments Standard Integration Guide September 2008 333
9
Issuing Refunds
When you issue a refund, the gross amount of the refund is sent to the buyer. The gross amount
equals the net amount of the original transaction plus the refunded fee from PayPal.
Gross Amount = Net Amount + Refund Fee
Refunding Within 60 Days of Payment
You can refund the entire amount of a transaction or portions of it. If you issue a refund within
60 days, the original transaction fee for receiving the payment is credited to your account. For
partial refunds, you are credited a percentage of the original transaction fee based on the
refunded amount.
To issue a refund within 60 days:
1. Log in to your PayPal account.
2. Click the History subtab.
3. Find the payment transaction you want to refund.
4. Click the Details link for the transaction.
5. Click the Refund Payment link on the Transaction Details page.
6. Enter the refund amount and click the Submit button.
7. Confirm the refund amount and click the Process Refund button.
If you refund a pending eCheck payment, no fees are charged because the pending payment is
effectively canceled.
Refunding After 60 Days
When you issue a refund after 60 days, your original transaction fee for receiving the payment
is not credited to your account.
To issue a refund after 60 days:
1. Log in to your PayPal account.
2. Click the Send Money tab.
3. Enter the required information.