2009

Virtual Terminal User’s Guide 41
Virtual TerminalResponse Codes and Messages
System Response Codes
10759 Gateway decline We declined this transaction
because the card number and
type don’t match. Re-enter the
correct information or contact
Customer Service.
The transaction was declined by
PayPal. Contact PayPal
Customer Service for more
information.
10760 Invalid configuration We don’t support your business
address’ country for Direct
Payment transactions.
The merchant's country of
residence listed in their PayPal
account is not currently
supported to allow Direct
Payment transactions.
10761 Gateway decline We declined this transaction
because we’re already processing
another transaction by the same
buyer for the same amount.
Check the status of your previous
transaction before you place
anther order.
The transaction was declined
because PayPal is currently
processing a transaction by the
same buyer for the same
amount. Can occur when a
buyer submits multiple,
identical transactions in quick
succession.
10762 Gateway decline The CSC in invalid. Re-enter the
correct 3 digit code.
The CSC provide is invalid. The
CSC is between 3 digit long.
10763 Invalid data We can’t process your
transaction right now. Try again
later.
None - this is a PayPal internal
error.
15001 Gateway decline We declined this transaction
because this card had too many
failures over a short period.
Contact Customer Service for
more information.
The transaction was rejected by
PayPal because of excessive
failures over a short period of
time for this credit card. Contact
PayPal Customer Service for
more information.
15002 Gateway decline We’ve declined this transaction.
Contact Customer Service for
more information.
The transaction was declined by
PayPal. Contact PayPal
Customer Service for more
information.
15003 Invalid configuration We’ve declined this transaction
because you don’t have a valid
Commercial Entity Agreement
on file. Contact Customer
Service for more information.
The transaction was declined
because the merchant does not
have a valid Commercial Entity
Agreement on file with PayPal.
Contact PayPal Customer
Service for more information.
T
ABLE 7.1 Virtual Terminal Response Codes
Error
Code Short Message Long Message Corrective Action