2009

Virtual TerminalResponse Codes and Messages
System Response Codes
40 Virtual Terminal User’s Guide
10747 Invalid data You entered the IP address in an
invalid format. Enter it as
123.456.123.456
The merchant entered an IP
address that was in an invalid
format. The IP address must be
in the following format:
123.456.123.456.
10748 Invalid data Your settings require a CSC
code. Re-enter or provide the
correct 3 digit code. Contact
Customer Service to change your
settings.
The merchant's configuration
requires a CSC to be entered,
but no CSC was provided with
this transaction. Contact PayPal
if you wish to change this
setting.
10750 The field shipping address state is
invalid.
The field shipping address state
is invalid.
There was a problem with a
particular field in the address.
The long error message will tell
you what field is invalid.
10751 Invalid data The billing state is invalid. Re-
enter the correct information.
The merchant provided an
address either in the United
States or Canada, but the state
provided is not a valid state in
either country.
10752 Gateway decline Your card issuer, not PayPal,
declined this transaction. Try
another card.
The transaction was declined by
the issuing bank, not PayPal.
The merchant should attempt
another card.
10754 Gateway decline We’ve declined this transaction.
Contact PayPal Customer
Service.
The transaction was declined by
PayPal. Contact PayPal
Customer Service for more
information.
10755 Invalid data We don’t support this currency
code. Re-enter the correct
information.
The currency code entered by
the merchant is not supported.
10756 Gateway decline The country and billing address
associated with this card don’t
match. Re-enter the correct
information.
None - this is a PayPal internal
error.
10758 Invalid configuration The API username and/or
password are invalid. Re-enter
the correct information.
The API username or password
is incorrect for this merchant.
T
ABLE 7.1 Virtual Terminal Response Codes
Error
Code Short Message Long Message Corrective Action