2009

Virtual Terminal User’s Guide 35
Virtual TerminalResponse Codes and Messages
System Response Codes
10557 Profile preference setting A profile preference has
automatically declined this
transaction. To change this
setting, log in to PayPal and go to
the Profile page.
Change your settings on the
Profile page.
10558 Unsupported currency for card
type
The card you selected doesn’t
support this currency. Try a
different card or currency.
Select a different card or
currency.
10561 Invalid data The billing address is
incomplete. Enter the correct
information.
Enter the complete billing
address.
10562 Invalid expiration year The card expiration date is
invalid. Enter a valid 4-digit year
(MM/YYYY).
Enter a valid credit card
expiration year.
10563 Invalid expiration date The card expiration date is
invalid. Enter a valid 2-digit
month.
Enter a valid credit card
expiration month.
10564 Gateway decline We’ve declined this transaction.
Contact Customer Service for
more information.
There was a problem processing
this transaction.
10565 Merchant country not supported We don’t support the country
where your address is located.
Contact Customer Service for
more information.
Select a country that is
supported by the merchant.
10566 Credit card type unsupported We don’t support the card type.
Re-enter the correct information.
Select a credit card type that is
supported.
10570 Authorization is not supported for
this funding source.
Authorization is not support for
this funding source.
Authorization is not support for
this funding source.
10571 Transaction approved, but with
invalid Card security code (CSC)
format.
This transaction was approved,
although the Card security code
(CSC) had too few, too many, or
invalid characters. Based on your
account profile settings, the
invalid CSC was not given to the
card issuer for its approval
process.
If you want to require valid
CSC values, change the risk
control settings in your account
profile.
10701 Invalid data You entered an invalid billing
address. Re-enter the
information.
Enter a valid billing address.
T
ABLE 7.1 Virtual Terminal Response Codes
Error
Code Short Message Long Message Corrective Action