2009

Virtual TerminalResponse Codes and Messages
System Response Codes
34 Virtual Terminal User’s Guide
10548 Invalid configuration You need a PayPal Business
account for this transaction. Log
in to PayPal and check your
account settings or apply for a
Business account.
The merchant account
attempting the transaction is not
a business account at PayPal.
Check your account settings.
10549 Invalid configuration You aren’t set up for Direct
Payment transactions. Contact
Customer Service for more
information.
The merchant account
attempting the transaction is not
able to process Direct Payment
transactions. Contact PayPal
Customer Service for more
information.
10550 Invalid configuration Direct Payment is disabled on
your account. Contact Customer
Service for more information.
Access to Direct Payment was
disabled for your account.
Contact PayPal Customer
Service for more information.
10552 Invalid configuration Your email address is
unconfirmed. Log in to PayPal
and check your account settings.
The merchant account
attempting the transaction does
not have a confirmed email
address with PayPal. Check
your account settings.
10553 Gateway decline This transaction exceeds your
account’s upper limit. Contact
Customer Service for more
information.
The merchant attempted a
transaction where the amount
exceeded the upper limit for
that merchant.
10554 Filter decline Your AVS risk filter is set to
decline transactions when AVS
returns a no match code. Log in
to PayPal and check your risk
filter settings.
The transaction was declined
because of a merchant risk filter
for AVS. Specifically, the
merchant has set to decline
transaction when the AVS
returned a no match (AVS = N).
10555 Filter decline Your AVS risk filter is set to
decline transactions when AVS
returns a partial match code. Log
in to PayPal and check your risk
filter settings.
The transaction was declined
because of a merchant risk filter
for AVS. Specifically, the
merchant has set to decline
transaction when the AVS
returned a partial match.
10556 Filter decline Your AVS risk filter is set to
decline transactions when AVS is
unsupported. Log in to PayPal
and check your risk filter
settings.
The transaction was declined
because of a merchant risk filter
for AVS. Specifically, the
merchant has set to decline
transaction when the AVS was
unsupported.
T
ABLE 7.1 Virtual Terminal Response Codes
Error
Code Short Message Long Message Corrective Action