2009

Virtual TerminalResponse Codes and Messages
System Response Codes
32 Virtual Terminal User’s Guide
10528 Unable to make this transaction. We’re unable to complete this
transaction because the amount
exceeds the payer’s spending
limit.
Enter the correct amount.
10529 Shipping address is missing. Shipping address is missing.
Enter the correct information.
Enter the correct shipping
address.
10530 The city in the shipping address is
missing.
The city in the shipping address
is missing. Enter the correct
information.
Enter the correct city for the
shipping address.
10531 The state in the shipping address is
missing.
The state in missing. Enter the
correct information.
Enter the correct state.
10532 The country in the shipping
address is missing.
The country in the shipping
address is missing. Enter the
correct information.
Enter the country of the
shipping address.
10533 The zip code in the shipping
address is missing.
The zip code in the shipping
address is missing. Enter the
correct information.
Enter the zip code for the
shipping address.
10534 Gateway decline The card is restricted. Contact
PayPal Customer Service.
The credit card entered is
currently restricted by PayPal.
Contact PayPal Customer
Service for more information.
10535 Gateway decline The card type or card number is
invalid. Re-enter the information.
The credit card entered is
invalid.
10536 Invalid data You already tied this invoice ID
to another transaction. By
default, invoice IDs are unique.
To change this setting, log in to
PayPal and go to Payment
receiving preferences on the
Profile page or contact Customer
Service for more information.
The merchant entered an
invoice ID that is already
associated with a transaction by
the same merchant. By default,
the invoice ID must be unique
for all transactions. To change
this setting, log into PayPal or
contact PayPal Customer
Service.
10537 Filter decline Your country filter declined this
transaction. Log in to PayPal and
change your risk settings.
The transaction was declined by
the country filter managed by
the merchant. To accept this
transaction, change your risk
settings on PayPal.
T
ABLE 7.1 Virtual Terminal Response Codes
Error
Code Short Message Long Message Corrective Action