2009

Virtual Terminal User’s Guide 25
Performing Secondary Tasks Using Existing Transactions
Creating a New Transaction Using Data from a Previous Transaction
4. On the Transaction Details page, click Issue Refund.
5. Enter the full or a partial refund amount and an optional message to the customer, and click
Continue. Be sure that the refund amount does not exceed the original amount.
6. On the Review and process refund page, verify the refund amount and click Issue
Refund.
The original transaction fee is credited back to you when you perform a refund within 60 days
of receiving payment. If you perform a partial refund, a portion of the transaction fee will be
credited back to you.
To send a refund after 60 days of receiving payment:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the Send Money tab.
3. Enter the required information and click Continue.
4. Review the information on the confirmation page and click Send Money to complete your
transaction.
Creating a New Transaction Using Data from a Previous
Transaction
PayPal enables you to use information stored from a previous transaction to quickly create a
new transaction. The transaction data from a previous transaction of your choice is
automatically transferred to populate the fields of the order page in Virtual Terminal for a new
transaction.
NOTE: Depending on your account, you may not have access to this option. Contact PayPal
Customer Service for additional information, or to see if you r acount is eligible for
such transactions.
To create a new transaction using information provided for a previously submitted transaction:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the History tab.
3. Find the transaction you want to use to create a new transaction and click the corresponding
Details button to open the Transaction Details page of that transaction.
4. Click the Create a Transaction link. The Create a New Order page appears. Some of the
fields are pre-populated with information from the original transaction, although you can
change them.
5. Refer to the field descriptions in the Processing a Virtual Terminal Transaction section to
complete the order form. For the credit card field on the Create a New Order page, select
one of the following options: