2009

Performing Secondary Tasks Using Existing Transactions
Voiding an Authorization
24 Virtual Terminal User’s Guide
Voiding an Authorization
If you initiated an authorization, and now want to refund the customer, you must void the
authorization. Voids are available on Authorization transaction types only. After you void an
Authorization transaction, you cannot capture any funds associated with that transaction, and
the funds are returned to the customer.
NOTE: Voiding an authorization cancels the entire open amount.
You can initiate a void if:
z the authorization is pending.
z the authorized amount was captured at less than 100%.
To void an Authorization transaction:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the History tab.
3. Click the Details button associated with the authorization you want to void.
4. On the Transaction Details page, click on the Void button associated with the
authorization.
5. Verify the void details on the Void Authorization section. Optionally add a note to the
buyer explaining the void, and click Continue.
6. On the Confirm Void page, click Void.
NOTE: After performing an authorization using the Virtual Terminal, you can immediately
perform a void action by clicking the Transaction ID on the Transaction confirmation
page. Follow the step 3 above to void the transaction.
Processing a Refund
If you want to refund a customer for a successful Sale transaction you previously processed,
you must process a refund. You can send your customer a refund within 60 days after
receiving the original payment by clicking the Issue Refund link on the Transaction Details
page. After 60 days of receiving the payment, you need use the Send Money tab to send the
refund.
To send a refund within 60 days of receiving the original payment:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the History tab.
3. Find the payment you would like to refund and click Details to open the Transaction
Details page.