2009

Setting Up Your Account Before Using Virtual Terminal
Confirming Contact Information
12 Virtual Terminal User’s Guide
Confirming Contact Information
Before you start processing transactions using the Virtual Terminal, verify that your business
contact information is correct and complete under the Profile tab. Accurate information
ensures that customers can contact you about their purchases and that PayPal can contact you
regarding your account, if needed.
To verify and update your business contact information:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the Profile tab.
3. In the Account Information column, click Business Information.
4. On the Review your information page, verify the contact information.
5. If you need to make modifications, click Edit and enter your updated information. Make
sure that the following information is accurate:
– Customer Service email - This email address is included in emails from PayPal to your
customers. Customers may use this email to contact you.
– Customer Service phone -This phone number is printed on customers’ credit card
statements. Customers may use this number to contact you.
6. Click Save.
Verifying an Extended Credit Card Name
The extended credit card name is the business name that appears on your customers’ credit
card statements along with the amount of the Virtual Terminal transaction.
The name can be up to 19 characters long, including spaces, and should include alpha and
numeric characters only. The name is printed in all caps on credit card statements and might be
truncated by some card processors.
To set up your extended credit card name:
1. Log in to your PayPal account at
https://www.paypal.com.
2. Click the Profile subtab.
3. In the Security and Risk Settings column, click the Payment Receiving Preferences
link.
4. In the Extended Credit Card Statement Name field, enter your business name as you
want it to appear on your customers’ credit card statements.
5. Click Save.