2005
Table Of Contents
- Virtual Terminal User Guide
- This Document
- Intended Audience
- Notational Conventions
- Documentation Problems
- Revision History
- Applying For Virtual Terminal
- Setting Up Virtual Terminal
- Using Virtual Terminal
- Capturing, Voiding, and Refunding on www.paypal.com
- Withdrawing Funds
- Troubleshooting
- Direct Payment API Error Codes, Short Message, and Long Messages
July 2005 39
Troubleshooting
Solutions to Problems with Transactionsl
The transaction was refused. Try another
card.
This error appears when a credit card is refused. Credit cards are
refused for a variety of reasons. If possible, ask the customer if he’d
like to pay with different card.
Transaction failed. Please try again. There are a variety of possible causes for this error. If possible, ask the
customer if he’d like to pay with different card.
The transaction was refused as a result of
the PayPal Risk Model Setting.
PayPal risk and fraud protection has determined that the transaction
could be unsafe for you. If possible, ask the customer if he’d like to
pay with different card.
The transaction was refused because the
amount totals of the order do not match.
Review the amount's transaction amount
and resubmit.
This error will rarely, if ever, occur.
Direct Payment has been disabled on this
account. Transaction has not been
processed.
Contact PayPal Customer Service at:
https://www.paypal.com/us/cgi-bin/webscr?cmd=_contact_us
The address is invalid. Check the address
and try again.
Double-check that the billing address you entered is correct. If
necessary, contact the customer for the correct address.
Problem Possible Solution